Welcome/confirmation doesn’t send

  • Resolved somethingelse

    (@somethingelse)


    2 years, 7 months ago

    Hi, this was previously queried in another (now-closed) post, but the answer didn’t apply.

    My orders all show as “success” and members are not receiving the confirmation email, although they receive password reset email and others. I’ve of course reminded them to check spam.

    i bought a membership myself to test the process… everything works great except getting that final welcome email… payment processor is stripe, btw.
    i added wp mail logging, and it SHOWS that it sent it… but it never arrived.

    Also, looking at mail logging, i’m realizing that i have NEVER received the admin notice of a new member! I had no idea ?? Subject line is “Member checkout for Individual Membership…” I have NEVER seen one of these. It shows it sent, to the correct address, but it never arrived.

    To be clear, I tested the purchase on a completely different email address than the admin email… but for the admin notice, could it be something to do with send/receive to same email? our email is run thru microsoft exchange, could it be rejecting email i send to myself? I could set up a new email for these i guess.

    Now, prior to this i spent a good while today validating mail deliverability – dmarc, dkim, spf and they all validate… so it shouldn’t be that either.

    would love more thoughts on what to check!

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  • Plugin Author Andrew Lima

    (@andrewza)

    Hi @somethingelse

    Thank you for reaching out to Paid Memberships Pro.

    Do you have any SMTP plugin or filtering the email address WordPress uses to send emails. If it shows sent, it’s possible that the issue is on the recipient/server side.

    Sometimes I’ve noticed people use their personal email address for WordPress emails and some hosts don’t support this when the from email address is the same as the recipient and block it. Could you try set your admin email to something unique or a personal gmail email temporarily to see if the issue persists?

Viewing 1 replies (of 1 total)
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