Welcome E-Mail not scheduled and sent

  • Resolved juliafarbenfroh

    (@juliafarbenfroh)


    1 year, 11 months ago

    Hi there,

    I′m using MailPoet for little over a week now. It sent 21 of 24 welcome E-Mails. Now a subscriber told me she doesn’t receive the welcome E-mail.
    I tested with my own addresses and receive the double-opt-in Mail, get listed in the E-Mail list but don’t receive the Welcome E-mail. The e_mails are not even scheduled.
    Sign-up confirmation is enabled.
    Scheduling for other lists works.
    My E-Mail should be activated.
    In system status no error could be found.
    I don’t use a SMTP plugin.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there @juliafarbenfroh,

    It sent 21 of 24 welcome E-Mails.

    Do you mean the welcome emails were working previously (sent 21 successfully), but suddenly stopped working?

    Also, when you tested with your own address, was it a brand new address that had not been used for testing before and never received the Welcome emails? (Please note that welcome emails will not be resent to the same subscriber if they already received them previously).

    Please send over screenshots of how that Welcome email is displaying under MailPoet > Emails > Welcome Emails. I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your reply here.

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey again!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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