Welcome Email – New User – Not sending

hey , can you confirm if you click on “0 Sent” it opens a list with email addresses followed by status next to them as “sent” or “unprocessed” .

I also have set the same rules to send email to new users, but I do get this , although as there is no traction , I don’t think emails are being delivered

Hi @supercutsdotme,

Since you are using Wp-Mail SMTP, could you review if the settings in the plugin are correct and a test mail works as expected when you test it?

Once you have confirmation on the test mail, Could you check if you can see any status on the mails being sent? If the issue persists,

Can you please share with us the following information:

• A screenshot of the MailPoet > Help > System Status page. Please ensure to capture the whole page or make several screenshots.
• Copy and paste the information from MailPoet > Help > System Info.

Do keep us posted on how the recommended suggestion works out for you.

Hi— thanks for initial info

Answers:

1. Settings:?Test email works

2. Status on mails being sent:

• same as before. With the “scheduled”

3. Screenshots of status here: https://photos.app.goo.gl/hzKohdyvfdZ8u2jN9

4. Paste of System Info:

name: Supercuts Admin
email: [email protected]
PHP version: 8.0.30
MailPoet Free version: 4.38.0
MailPoet Premium version: N/A
MailPoet Premium/MSS key: 3ba1c28468cb59b9**
WordPress version: 6.4.1
Database version: 5.7.44-cll-lve
Web server: Apache
Server OS: Linux p3plmcpnl496453.prod.phx3.secureserver.net 2.6.32-954.3.5.lve1.4.93.el6.x86_64 #1 SMP Wed Oct 4 17:04:29 UTC 2023 x86_64
WP info: WP_MEMORY_LIMIT: 1024M - WP_MAX_MEMORY_LIMIT: 256M - WP_DEBUG: 1 - WordPress language: en_US
PHP info: PHP max_execution_time: 30 - PHP memory_limit: 1024M - PHP upload_max_filesize: 32M - PHP post_max_size: 32M
Multisite environment?: No
Current Theme: BuddyBoss Child SC.me (version 1.0.0)
Active Plugin names: advanced-form-integration-premium/advanced-form-integration.php, bp-disable-activation-reloaded/bp-disable-activation-loader.php, buddyboss-platform-pro/buddyboss-platform-pro.php, buddyboss-platform/bp-loader.php, fancybox-for-wordpress/fancybox.php, formidable-dates/formidable-dates.php, formidable-pro/formidable-pro.php, formidable-signature/signature.php, formidable-surveys/formidable-surveys.php, formidable-views/formidable-views.php, formidable/formidable.php, google-calendar-events/google-calendar-events.php, image-sizes/image-sizes.php, lightweight-accordion/lightweight-accordion.php, mailpoet/mailpoet.php, sweet-custom-dashboard/sweet-custom-dashboard.php, wp-mail-smtp-pro/wp_mail_smtp.php, wpfront-user-role-editor-personal-pro/wpfront-user-role-editor.php, bbpress/bbpress.php, buddypress/bp-loader.php
Sending Method: MailPoet
Sending Frequency: 25 emails every 5 minutes
MailPoet sending info: Send all site's emails with: current sending method - Task Scheduler method: Action Scheduler - Cron ping URL: https://www.supercuts.me?mailpoet_router&endpoint=cron_daemon&action=ping - Default FROM address: [email protected] - Default Reply-To address: - Bounce Email Address: [email protected]
Total number of subscribers: 170
Plugin installed at: 2023-11-22 19:01:59
Installed via WooCommerce onboarding wizard: false

After most recent updates (WordPress and MailPoet) issue persists.

Hello there @supercutsdotme,

Thank you for getting back to us and sending over the information that we requested.

I’m taking a look and I can’t see any errors.

Can you confirm what email address you’re using to test and if the email address is listed as “subscribed” in the plugin?

Welcome emails will be scheduled if an email address is listed as unconfirmed. Once the email address is confirmed and marked as subscribed, the welcome email will be sent.

Kindly let us know if this is the case.

Looking forward to hearing back from you.

The newly registered users (who should receive the followup welcome emails) are in “WordPress Users” Subscribers as Unconfirmed.

It does not send out a confirmation email or the scheduled Welcome Email. No bounces.

I updated the Settings – Basics to have “Subscribe in Registration Form” and then a confirmation email sent out to a new user. However, it only offers “Newsletter Mailing List” — not the basic, automatic “WordPress Users”

I’ll wait a day to see if the automatic Welcome Email sends to the new test user.

Other Questions:

• If I send out with SMTP or other setup (not MailPoet Sending Service) can the extra confirmation email be bypassed?
• For currently registered users, is there a way to send out the Confirmation Email without having to do “Resend Confirmation Email” for every individual subscriber/user?

If I can auto-subscribe a new user without a confirmation email: I do have WP SMTP Pro — but when I tried that setup, the test emails did not even send out

Hi @supercutsdotme

> The newly registered users (who should receive the followup welcome emails) are in “WordPress Users” Subscribers as Unconfirmed.

Their status of Unconfirmed is why the welcome mail isn’t being sent. That said, they should all be getting a confirmation email to confirm. Could you confirm for me on how these users are registering on your site? Is there a specific form, or creating an account or membership, etc? Can you link us to it?
>

Other Questions:

• If I send out with SMTP or other setup (not MailPoet Sending Service) can the extra confirmation email be bypassed?
  
  The welcome emails will still be scheduled until the user is confirmed, and this won’t change regardless of how you try to send them.
  
• For currently registered users, is there a way to send out the Confirmation Email without having to do “Resend Confirmation Email” for every individual subscriber/user?
  Yes, this will happen automatically, unless there is something that’s blocking this or perhaps there is something blocking this confirmation emails from being triggered. Once we can look at how they are registering we can check on what could be blocking this.