Welcome Email Not Sending with SMTP Email Service

  • Resolved athrive

    (@athrive)


    9 years, 2 months ago

    Hi Sean,

    Worked well in version 4.4. With the upgrade from version 4.4 to the new version 4.5 now prevents the Welcome Email from sending if using a transactional SMTP email sending service (such as Mailjet, SendinBlue, Elastic Email). Of those I tested, these are the only ones I could find that work with SB Welcome Email, but now not sending the Welcome Email since the upgrade. If I do a test send from the plugin it sends the welcome email, but no longer when a new user joins the site. Rolled back to retest and version 4.4 still works. Any help is greatly appreciated for an upgrade.

    Also the plugin never sends the content that I use in the Password Recovery email, still sending standard content from WordPress Password recovery.

    Thank you for your help!

    https://www.ads-software.com/plugins/welcome-email-editor/

Viewing 5 replies - 1 through 5 (of 5 total)

  • Password recovery email sorted and a version bump released today. Please also make sure you have the latest version of WP on your site

    thanks
    Sean

    Thread Starter athrive

    (@athrive)

    Hi Sean,

    Thank you. I installed Version 4.6, tested and it, but did not work for me. No New User Email and Password Recovery still using standard WP email text.

    I am using WordPress Version 4.3.1 – my system automatically updates WP for me. ??

    Hope it can get resolved. Let me know if you have another solution or if I am missing the correct version of SB Welcome Email. Great plugin and want to keep it up to date if I can.

    Thanks!!

    Thread Starter athrive

    (@athrive)

    Hi Sean,

    My mistake. I meant that the New User Email sends to the Admin in version 4.6 (which version 4.5 was not doing) but now the Welcome email (to registered user)is not sending (which version 4.5 was doing). So it switched somehow. Also the Password Recovery is sending in plain text by WP and not my revisions in SBWEE, for all versions for me.

    Appreciate your help!

    Thanks!

    Thread Starter athrive

    (@athrive)

    Hi Sean,

    I figured out why the Password Restore email is not functioning for me. The theme I use requires the use of the Clean Login plugin, which has it’s own message set in the clean-login.php file. I prefer to change the message and link but not sure if there is any way your plugin can be set to override the message in Clean Login?

    In your latest version 4.6 the Welcome Email to a new user is not sending. Please let me know when that is resolved.

    Thank you for your help!

    deleted

Viewing 5 replies - 1 through 5 (of 5 total)
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