Went Pro, Support took 6 days to Resolve

  • Upgraded to Pro and immediately had a warning displayed in the widget on the dashboard. The initial response from support was 4 days later. Took another day for the next response. Both were basic WordPress stuff (update plugins, drop plugins to identify conflicts, yada, yada). And again, another day for the last response where support had me re-create Rank Math’s dB tables resolving the problem. Minus one star for nearly a week to resolve the installation issue.

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  • Plugin Author Rank Math

    (@rankmath)

    Hello @dajuan

    We are extremely sorry for the unwanted delay.

    We will definitely improve upon that.

    If there’s anything, please feel free to reach out to us and in case of urgency, please use the contact form on our website, after opening a support ticket, so we can assist faster.

    Take care!

Viewing 1 replies (of 1 total)
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