WF 6.1.1 and HostGator

  • Resolved glsonn

    (@glsonn)


    8 years, 11 months ago

    I have several sites at HostGator.

    I tried updating to WF 6.1.1 on one of them but got the “The changes have not yet taken effect…” message. Refreshing the page after 5 minutes had no effect.

    In the HostGator cPanel, there is no “PHP Variables Manager icon. Is “PHP Configuration” the same thing?

    I went into PHP Configuration, found a public_html folder and a list of my sites, but I see no place to enter a variable name and path.

    What direction do you suggest next?

    https://www.ads-software.com/plugins/wordfence/

Viewing 2 replies - 16 through 17 (of 17 total)
  • Plugin Author Wordfence Security

    (@mmaunder)

    Hi Jonathan,

    Really great to see Hostgator helping out here. Thanks! Matt let me know you had replied here and I just want you to know we really appreciate you reaching out to our mutual customers. If you’d like to contact us directly please drop us an email at [email protected] and we’ll give your requests priority.

    We’re always happy to work with hosting companies, especially if it gives us an opportunity to help lots of customers simultaneously.

    We’re obviously very excited about the 6.1.1 release this week because the new firewall is a huge step up in securing WordPress customers. Because we’re so tightly integrated with WordPress we’re able to protect against more complex attacks like privilege escalation that other products might not. So we’ve been working hard to help our customers climb the learning curve and get set up with the firewall to make sure they benefit from that protection.

    Thanks again and please reach out if you’d like to chat to us directly.

    Mark Maunder (CEO)
    PS: We’re busy chatting on Slack (Friday night and work never stops) and turns out our lead developer registered wfhostgator.com on your systems to do some testing and it got flagged – for obvious reasons in retrospect. So we’re having a bit of a LOL about that right now. If he isn’t unbanned already it’d be nice if you can unban him. ??

    Greetings Mark,

    Thanks for getting back in touch with me and my apologies for the delay as we had some severe flooding in the Houston area yesterday which set us back a day. I’ve located the related test account and will be following up shortly to see about getting that account activated, and yes, as you guessed, our system does trigger alerts for any attempted signups for a good number of trademarked companies.

Viewing 2 replies - 16 through 17 (of 17 total)
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