• Resolved mike238

    (@mike238)


    Hi

    The help text for Wordfence Central Template option for where to email Wordfence Alerts says that “… you can add multiple email addresses here and separate them using a commas.” but twice now I have tried that and it doesn’t work – the second email address doesn’t get any notifications. The two email addresses appear in the actual (synchronised) website WordFence Panel so it all looks OK but no two emails. If you don’t use Wordfence Central templates, the individual website’s Wordfence sends out the required two emails but not when Wordfence Central is ‘in control’. ??

    Love Wordfence Central but have had to stop using it for one site due to co-worker not updating plugins because he didn’t get the notifications that the update was required. ??

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hey @mike238,

    You mentioned that it only works when you use the multiple emails in the actual Wordfence plugin, but not with Central Templates. As a test, after you assign the Template and the multiple emails are there can you try saving the setting within the Wordfence plugin and let me know if it helps?

    Please let me know.

    Thanks,

    Gerroald

    Thread Starter mike238

    (@mike238)

    Hi Gerroald

    Thanks for that and have tried that – now awaiting/trying to engineer a notification from WP to see what happens.

    Regards

    Mike

    Thread Starter mike238

    (@mike238)

    Hi Gerroald

    Started from a known position. Synced WF Central Template with two notification emails separated by a comma with local site. WF Central Email Alert Preferences set for all options except new location. Similar for WF Local. All times below are BST (GMT +01:00)

    Created a new user as an Editor on the local site. All test logins were made through this User details on a different PC and IP address. Got notification of New User from Local WP admin address.

    Logged in at 08:28 – No notifications received but shown in WF Central “Events” as “Low”

    Local – unticked Notify when WF auto-updated and Saved
    Logged in at 08:32 – No notifications received but shown in WF Central “Events” as “Low”

    Local – re-entered the two email addresses and Saved
    Loggin in at 08:36 – No notifications received but shown in WF Central “Events” as “Low”

    Local – Amended Notification to 1 email address and Saved
    Logged in at 08:39 – No notifications received but shown in WF Central “Events” as “Low”

    Local – Amended Notification to 1 email address and Saved
    Logged in at 08:50 – No notifications received but shown in WF Central “Events” as “Low”

    Local – Changed notification email address to that of the Administrator Account and Saved
    Logged in at 08:56 – No notifications received but shown in WF Central “Events” as “Low”

    WF Central – Amended notification email address to that of the Administrator Account and Saved and Synced
    Logged in at 09:04 – No notifications received but shown in WF Central “Events” as “Low”

    WF Central – Ticked The following Highest Severity options of Critical, High, Medium, Low ands left None unticked.
    Logged in at 08:12 – No notifications received but shown in WF Central “Events” as “Low”

    Logged in again at 09:53 – No notifications received but shown in WF Central “Events” as “Low”
    Logged in again at 11:14 – No notifications received but shown in WF Central “Events” as “Low”
    WF Central showed a mistaken log-in by self as “Medium” … but no notification.

    Have also checked with my Hosting Company (through cPanel) and No emails relevant to WordPress or WordFence have been rejected or filtered.

    Don’t know what to do next. I don’t undertsand how you are meant to use the “Highest Severity” Tickboxes in WF Central but I think they are related to WF Scan Results from the Monitored sites.

    Regards
    Mike

    Hey @mike238,

    I just wanted to let you know that I’ve bumped the developers for their thoughts on this. I’ll be sure to update you when I know more.

    Thanks,

    Gerroald

    Thread Starter mike238

    (@mike238)

    Hi Gerroaid

    Thanks for that – appreciate it.

    Regards

    Mike

    Thread Starter mike238

    (@mike238)

    Any update?

    Regards

    Mike

    Plugin Author WFMattR

    (@wfmattr)

    Hi Mike,

    Sorry for the delayed reply. This issue has been confirmed, and the fix will be scheduled for an upcoming release — I don’t have a specific date when that will be, but it’s in the works. Thanks for reporting the issue!

    -Matt R

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘WF Central Issue’ is closed to new replies.