WF Dashboard Not Available

Thanks for reaching out.

The user would need to be an Administrator on the site to see Wordfence and its settings. If you have a plugin like the User Role Editor plugin, you could grant specific access with it though I am not sure what permissions you would need. Anything Wordfence related should do the trick.

Tim

All of the users are admin level, however the new admin cannot see the dashboard. We have cleared the cache and cookies, let it sit over night, and still cannot see the dashboard. Could a cache plugin or cloudflare be causing this? We don’t have a user role plugin.

Caching is a distinct possibility. Database or object caching are two things that come to mind but CLoudflare caching might cause it to depending on what your settings are there. I never cache anything behind /wp-admin or for logged in users because of the possible issues like this. Have you tried creating a new test admin account to see if the issue can be duplicated on any new admin accounts? Or have you tried logging in as the user to see if you can’t see the Wordfence Dashboard either (if you can see the Dashboard logged in as them, then it’s user specific)?

Tim

To clarify, I am the admin user across multiple sites that I built for clients. I always install WF from the get go. I also maintain these sites. It is my user that I am changing. I created my new user, logged in as my new user, deleted the old user, then tried to get to the WF dashboard via the left nav bar of the admin and that section has disappeared. I go to plugins and see that it is installed, but the whole section is gone from left nav.

I will try turning off all caching for the moment to see if that does anything.

I just checked and WP Admin is whitelisted in Cloudflare. I also purged that cache and turned off Hummingbird, cleared browser cache and still cannot see the WF page links section in the left nav bar.

I apologize for the delayed response. When you go to your site and append this path to the end, do you get to the Wordfence Dashboard page?
/wp-admin/admin.php?page=Wordfence

Tim

Yes, I can get to that page, but that page doesn’t have links to All Options and the other pages. We need to figure out why the section disappears from the left nav bar when the user that installed it is removed.

Great. What I think might have happened is that one of your other plugins has specified what place it occupies in the left side navigation and knocked Wordfence off the page. I’ve seen that once or twice before but the part that is confusing is that it happens for some users and not all of them. Have you got browser caching enabled?

Tim

As mentioned above in this ticket, all caches, browser, pluging, cloudflare have been emptied and this is still occurring.

Then your next step is to start deactivating plugins, one by one, until Wordfence shows up in the menu again. I’d turn caching off entirely until you are able to work through this. You could use the Health-Check plugin in troubleshooting mode to see if it helps. It would let you deactivate all the plugins and use a default theme but would only do so for your logged in user. Site visitors and other logged in users wouldn’t see anything different.

Tim

I hear you, however all of this was working with the same plugins, the same caching until I deleted my user. The minute I did this, I could not longer see it in the left nav bar. It wasn’t like I installed another plugin and it disappeared. The action that caused this was the deletion of my user. That doesn’t sound like a cache or plugin issue.

So, apparently an update to this plugin killed WordFence in the nav bar. The White Label CMS plugin. I will be contacting them about that. You might want to know also.

Oh wow. What version did you update to?

Tim

Version 2.2.3 is the version that killed WF.