What a crazy update!

  • I like Related posts by Zemanta. But last update – … It is crazy. It completely cleared all my previous settings and told me nothing! I have to setup everything manually one more time.

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  • Hey, thanks for taking your time and reviewing our plugin, we appreciate it, although we’re sad to hear that you had encountered those problems, to be honest, especially since we thoroughly tested it inside & out before releasing it.

    Have you updated to the latest version (v3.5) from the previous one (v3.4.9) or from some older version? Do you by any chance uninstall our plugin first and then reinstall the latest version or some other, unusual way?

    May I kindly ask you what other plugins have you currently got installed (and activated)? Which is the blog in question?

    Let us know, since we’re really eager to get this sorted once and for all! Bear in mind that our intentions were nothing but the best, which is why we’re looking forward to any additional feedback we can get!

    Take care & have a nice weekend!

    Best,
    Silvo

    Thread Starter tashemi

    (@tashemi)

    So step by step:
    1) I have updated “Related posts” from v.3.4.9 to v.3.5
    2) No, I have not uninstall “Related posts” before and never before I have any problems with your plugin. That’s why I like it.
    3) There are Cyr-And-Lat, Disqus Comment System, Google XML Sitemaps, Polaroid Gallery, Related Posts, WP Post Navigation and WP Touch in blog’s activated plugins list.
    4) I use Simple Catch wp theme. Blog is placed there https://life-thai.com

    Hope this can help you.

    Thanks for support!

    Hey, sorry for the late, too late reply!

    We checked & tested it out thoroughly again, and found a small glitch when transferring the update to one of our servers, which somehow caused this error of loosing all the saved user settings, but only from one version to another. Weird, we know, but totally our fault, for which we sincerely apologize again! Next time we’ll do a better job!

    Nonetheless, we do encourage you to have a backup of your plugin settings stored somewhere before making any future updates. We will test it inside out and triple check before releasing it, but I guess its better safe than sorry.

    Again — sincere apologies from our team & please do not hesitate to get back to us, if you have any more questions or inquiries about whatever! We’ll do our best to help you out!

    Take care & have a nice rest of the day!

    Best,
    Silvo

Viewing 3 replies - 1 through 3 (of 3 total)
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