What does this plugin do exactly? How do I work with it?

  • Resolved robertrosanke

    (@robertrosanke)


    10 months, 2 weeks ago

    Hello.

    I read the plugin page. But it’s pretty vague, I can’t imagine what the plugin does exactly.

    I also read the official website – https://krokedil.com/product/klarna-order-management/.

    • Activate, cancel, update and refund your orders in Klarna directly from WooCommerce.
    • You save time as you don’t have to work in two systems simultaneously.

    That gives some more information.
    I should transfer any information from the WooCommerce backend to Klarna.

    What exactly is it about?
    And do you really have to do it manually?

    I’m wondering if/why I have to set/sync something manually in Klarna. If WooCommerce receives an order with a refund, this refund information can be automatically communicated to Klarna, I would expect.

    Maybe you can help me understand in which cases I have to operate the plugin manually.
    (We currently have a lot automated in the shop. We want to keep manual effort as low as possible. That’s why we ask before we install Klarna.)

    Greetings
    Robert

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  • Plugin Support louisekrokedil

    (@louisekrokedil)

    Hi Robert,

    When the customer place an order, the order is created in both WooCommerce and in the Klarna portal, when you are managing the order for example when you want to capture/complete an order without having the Klarna Order Management plugin you will have to complete/capture the order in both the WooCommerce and Klarna system. But with the Klarna Order Management plugin you can complete the order directly in WooCommerce and the order in the Klarna Portal will be automatically captured. This is just one example of the functionality.

    Here you can read the Klarna Order Management documentation where we have gathered information about the plugin functionality.

    Thread Starter robertrosanke

    (@robertrosanke)

    Thanks for the explanation. Topic can be closed.

Viewing 2 replies - 1 through 2 (of 2 total)
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