• Resolved igornr1

    (@igornr1)


    Hi,
    I’m looking around to find a good way to delete old Woocommerce customers and orders.
    I’m wondering though what happens if you use your plugin to delete old olders and customers? Are they just being removed from the database, or will the customer be notified somehow?
    I tried another plugin on a local copy of our website, which caused a lot of emails being sent out to customers that their account were removed, which I don’t want to happen. I’m also “worrying” about orders, that the Order status is be changed if you delete an order, and that it triggers an email to the customer. Can you please explain how it works ??

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Rajat Patel

    (@rajat1192)

    Hello @igornr1 ,

    Thank you for reaching out to us,

    The plugin will delete the customers and orders you filtered from the database without changing the order status. Here is the detailed documentation about how to delete orders and customers. Also, you can contact us on our site so we can help you quickly.

    Note: Please backup the database before deleting anything.

    Thread Starter igornr1

    (@igornr1)

    Hi again,
    Great, thanks for your answer and for linking to your documentation.
    What impact does it have on performance if you delete old orders? In our case we almost 30000 orders, stored back from 2020.
    So my idea is to use your plugin to clean up old orders, and then set up the Personal data retention to automatically delete orders older than 6 months, in order to avoid a heavy database in the future.

    Plugin Author Xylus Themes

    (@xylus)

    Hi @igornr1 ,

    Well, it seems you have lots of old orders. Once you delete orders and customers, It will delete that order related data and customer from your database. It will not change status of order or customer. Also it will not trigger any email.

    Selected orders and customers will be deleted from databases permanently. Large number of orders and customer once deleted it will impact your database performance positively. It will improve performance and reduce database size so surely improve website and database depending on how many data you delete and your server.

    Thanks

    Thread Starter igornr1

    (@igornr1)

    Hi again,
    Great, thanks for explaining a bit more how it works.

    One last question – I’m only in need of one license.
    However, is it possible to use that license on a copy of the website, in order to see how it works, before using it on the live site?

    Thanks again.

    Plugin Author Xylus Themes

    (@xylus)

    Hello @igornr1 ,

    Sorry but pro related question/answers are not allowed here so please contact us on our support.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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