What is this charge / fee?

  • Resolved ZAAAX

    (@stevenjram)


    1 year, 8 months ago

    Hey CleanTalk, once again you charged me $18.20AUD for this 30/06 CLEANTALK.ORG HTTPSCLEAN 24492163181 on the 03/07/2023.

    What’s the story CleanTalk? Why are you charging me this money, I have already paid for 1 years subscription?

    Up to your old withdrawal tricks again I see.

    Refund the money thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter ZAAAX

    (@stevenjram)

    Wow, and here’s another charge …. you’re a very shonky business CleanTalk. Yr software is ok, but your business practices are dodgy as all f!

    Date: 27/06/2023 – 26/06 CLEANTALK.ORG HTTPSCLEAN 24492163178 $6.08 (Refund thanks)

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Hello @stevenjram.

    Please contact us via our private Ticket System: https://cleantalk.org/my/support/open.

    We will investigate what happened and make a refund if necessary. WordPess.org Support Forum is for plugins only, not the service.

    Thread Starter ZAAAX

    (@stevenjram)

    Ok, what private Ticket System:?https://cleantalk.org/my/support/open would that be then?

    Do you know where the link lands at? It’s the dashboard. Where on the dashboard is the private ticketing system?

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Most likely, you were redirected to the authorization form, and after entering the password, to the dashboard. Click again on the link I provided, and the support page will open for you.

    Thread Starter ZAAAX

    (@stevenjram)

    Right, nope. here’s the image of where a person lands from your link.

    So where would the private message link be?

    Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Please click the hamburger icon in the upper right corner → Support → Support requests → the “a support request here” button.

Viewing 6 replies - 1 through 6 (of 6 total)
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