What to do when theme support is so slow

  • CC05

    (@ayano-hisa-photo)


    6 years, 9 months ago

    Hello,

    I just started a WP site. I purchased a pro theme but the support is very slow. I’m waiting for their reply for a week. Since I purchased the theme I thought I would get a
    better support. Is this normal wait time? What do you guys do when the support is so slow? Just wait? I think it would take forever to finish setting up my site if I have to wait for a few weeks each time…

    Also, what if I can never get the answers I need from the theme support? What can I do? I assume WordPress does not support issues with third party theme developers, so I wonder what I can do if I want to get refund, etc, when I don’t hear back from the developer.

    Thanks in advance!

    • This topic was modified 6 years, 9 months ago by Marius L. J..
Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    You might consider a different theme. ??

    Commercial products are not supported in these forums. .

    If you are going to travel the road of modifying theme, you’d definitely need a developer on team to help with various issues that will arise when you start editing theme related files. Better accept the theme as it is or think about hiring a developer…which you’d eventually need if you are planning to actually keep running your website smoothly.

    Thread Starter CC05

    (@ayano-hisa-photo)

    Thanks to both of you for your advice!

Viewing 3 replies - 1 through 3 (of 3 total)
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