What’s the policy on deleting posts in support forums?
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Is there a policy on whether or not the plugin author can delete a post in his/her www.ads-software.com support forum?
A few weeks ago, I replied on a post in a plugin’s support forum, suggesting the limitation should be mentioned in the documentation, as I had encountered the same issue. The author agreed it should be documented.
Yesterday, I got an email that someone else had responded to that post. But when I went back to that post, I discovered that it had been Resolved. Both my reply and the new one were deleted from the post’s thread.
Since I am unable to even edit my posts after a short time window, I had assumed that all replies and posts stick around forever. Obviously, that’s not true because the support forum author has some leeway to delete stuff. I was just wondering what the policy is.
I normally keep copies of threads where I may want to refer to the info later, but I didn’t do that with wordpress forums because I thought the content was permanent.
May I ask what the policy is?
Thank you for your help,
-mj lee
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This is the policy:
When a post is made and people contribute answers to an issue, that then becomes part of the community resource for others to benefit from. Deleting posts removes this added value. Forum topics will only be edited or deleted if they represent a valid legal, security, or safety concern.
Please see https://make.www.ads-software.com/support/handbook/forum-welcome/#deleting-editing-posts
Plugin authors cannot delete posts. Moderators may archive posts that violate the forum rules (e.g., “me, too” replies) but, unless they’re clearly spam, they are not permanently deleted.
If you have a question about a particular thread, please chat with the moderators in the #forums channel on Slack.
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