• Hi all!

    When I use a voucher/coupon, the total of the order goes below €0.
    I’ve deactivated all the plugins except for Woocommerce, and still the problem persists.

    I’m using a plugin named “Sumo Reward Points”. When a customer spends his/her Reward Points, the total of the order also goes below €0, making the customer spend all of his Reward Points with one order, even if the total price goes below €0. So if a customer has like €500 in Reward Points and wants to place an order of €5, he loses €500. I’ve contacted the makers of “Sumo Reward Points” and they told me that their plugin works with the coupon-system of Woocommerce and since this problem is within Woocommerce even if all the other plugins are disabled, this is probably a problem within Woocommerce. Could someone help me with this?

    Kind regards,
    Brian

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi Brian @gaiagoods,

    Thank you for reaching out.

    I understand you’re experiencing an issue where the total order goes below €0 when a voucher/coupon is used or when a customer spends their reward points. From my understanding, even with only WooCommerce as the active plugin, the voucher system does not function correctly, is that right?

    To be able to troubleshoot this even further, could you please deactivate all active plugins and temporarily switch to a default theme like Storefront or Twenty Twenty-Four, then create a test coupon for us to test this from our end?

    I’d also like to understand your site properly. Please share with us your System Status Report, which you can find via WooCommerce > Status > Get system report > Copy for support.

    Looking forward to hearing back from you.

    Thread Starter gaiagoods

    (@gaiagoods)

    Thanks for you message!
    You understand correctly.
    I’ve made a staging site and deactivated all the active plugins except for Woocommerce.
    I’ve switched to “Twenty Twenty-four”.

    The test coupon is named: “test”.
    The problem is not with many products, but with some. You can see what is wrong by adding this product to the cart:
    https://staging.gaiagoods.nl/staging/shop-page/redproducten/1x-mozzarella-300-gram-zuger-bio-red/

    Below is the system status report. Thanks for the help!

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Zie: Hoe maak je een subthema?<br><br>WooCommerce Support: ? Niet aangegeven<br><br>### Templates ###<br><br>Overrides: /home/gaiagoods/domains/gaiagoods.nl/public_html/staging/staging/wp-content/plugins/woocommerce/templates/block-notices/error.php<br>/home/gaiagoods/domains/gaiagoods.nl/public_html/staging/staging/wp-content/plugins/woocommerce/templates/block-notices/notice.php<br>/home/gaiagoods/domains/gaiagoods.nl/public_html/staging/staging/wp-content/plugins/woocommerce/templates/block-notices/success.php<br><br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br><br>Daily Cron: ? Next scheduled: 2024-11-20 17:04:15 +01:00<br>Options: ?<br>Notes: 24<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Afgerond: 12.770<br>Oldest: 2024-10-20 19:55:09 +0200<br>Newest: 2024-11-20 15:28:57 +0100<br><br>Mislukt: 1.607<br>Oldest: 2021-03-05 13:59:41 +0100<br>Newest: 2024-11-19 12:11:03 +0100<br><br>In afwachting: 4<br>Oldest: 2024-11-21 09:44:50 +0100<br>Newest: 2024-12-07 09:13:46 +0100<br><br><br>### Status report information ###<br><br>Generated at: 2024-11-20 15:39:34 +01:00<br>
    Plugin Support Feten L. a11n

    (@fetenlakhal)

    Hi there,

    Thanks for sharing the report.

    Was it working before? If so, when did the issue start to happen?

    What do the products affected by the problem have in common?

    Can you please send us a screenshot of the coupon settings and the product settings?

Viewing 3 replies - 1 through 3 (of 3 total)
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