When click on popup then it go to top

Hello,

Thank you for reaching us…

There are some errors in the console log in which one is coming from our plugin. We have provided options to manage this issue.

Go to plugin setting > Manage Polyfill JS > Disable polyfill js file to load from this plugin.

Try these options and let me know if anything.

Thanks,

Sorry not working, still goto the top

Hello,

We have checked your website but you have deactivated our plugin so please activated our plugin then we will check and proper solution.
https://prnt.sc/1wkno92

Thanks,

Ketan,

This is urgent. I am also experiencing this issue since the last update. Clicking on any popup link directs the main page on the background to the top of the page. We need the reader to resume right where they left off, otherwise the they’ll be forced to scroll down to where they left off.

Please fix ASAP as this completely breaks the primary function of your plugin.

Just to provide you an update: The Manage Polyfill JS option (either option) does not fix the problem.

• This reply was modified 3 years, 4 months ago by dkim5684.

Hello,

Thanks for reaching here.

Please share your website page link so we will check your issue.

Thanks,

Ketan,

My website is closed to the public. Is there a different method to get you the information you need from the website?

Ketan,

I found a fix for this. If any of your users have an issue with the background content scrolling to the top of the page when toggling the modal popup, simply have them add the following code:

body {
overflow: visible;
}

Cheers

Hi @dkim5684,
Thanks for reaching out to us…

If you have any issues please let me know.

Your problem is solved and if you like our plugin please rate and review this plugin.

Thanks,

Hello,

We’re also having an issue where it jumps to the top of a page once a pop-up is clicked on. Disabling polyfill js did not solve the issue. Please advise.

Hi @cuasa,

Thanks for reaching out to us.

Please send me a screenshot of your website issue. So I can check properly and let you know. If possible send me your page link.

Thanks.

Hi Piyush,

Here are a couple pages where we’re using the plugin and experiencing the issue:

https://cuasa.ca/about/our-people/
https://cuasa.ca/collective-bargaining/dates-deadlines/

Thank you!

Hello @cuasa,

We have fixed the issue in our latest version of the plugin. So please update our plugin on your website.

Please check and let me know if anything. I am here to help you.

Thanks.

Hi Piyush,

Thanks for the update! Everything is working as expected now.

Hello,

If you like our plugin please give you an important Rate and Review it Here…??
https://www.ads-software.com/support/plugin/popup-anything-on-click/reviews/

Thanks,