When clicking global attributes, I get a page not found error

  • Resolved wouterpinkhof

    (@wouterpinkhof)


    2 years, 6 months ago

    We are making a model website for a customer.

    I have created a number of products (paintings) and they have categories, but they also have attributes. These are defined globally: year of creation of the painting, artist, type of work.

    The categories are origin, if they are in the current exhibition, abstract, figurative etc.. When I view a product, I see its category, and clicking the category brings me to page with all paintings for that category.

    When I do the same with attributes, I get an error message saying:

    OOPS! THAT PAGE CAN’T BE FOUND.
    Nothing was found at this location. Try searching, or check out the links below.

    It is Theme independent, since it also happens when I use the Storefront theme.

    Any ideas?

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)

  • Hello,

    This sounds like a conflict issue. I understand you’ve tried switching theme to Storefront, but to rule out any plugin/theme conflicts, can you switch to Storefront and deactivated all plugins except WooCommerce? You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Thread Starter wouterpinkhof

    (@wouterpinkhof)

    Hi Maykato. That is a very common and wise suggestion. But alas. I disabled all plugins except Woocommerce itself. And I am running the site on the Storefront template. So something else must be causing this.

    I might add for clarification that the search function works correctly and returns the correct products based on attributes.

    Wouter Pinkhof

    • This reply was modified 2 years, 6 months ago by wouterpinkhof.

    Hi @wouterpinkhof

    Never mind. Thanks for testing that.

    the search function works correctly and returns the correct products based on attributes

    Then where is the error occurring? If you could please share a screenshot that shows the problem, that would be very helpful. On the page you shared I clicked on the individual categories and they worked as expected. But I wasn’t sure where to click for attributes.

    * We recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

    In addition, please also share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thread Starter wouterpinkhof

    (@wouterpinkhof)

    This is a page with a product: https://snipboard.io/4hoSRg.jpg
    In the section “Bijkomende informatie”, you see the three attributes. One of them is “kunstenaar’ (= artist). It’s clickable, and when you click it, you should see a page with all products from this artist.

    But you get this instead : https://snipboard.io/18XQFW.jpg

    this is the system report:

    
### WordPress Environment ###

WordPress address (URL): https://zigzag.pinkhweb.be
Site address (URL): https://zigzag.pinkhweb.be
WC Version: 6.4.1
REST API Version: ? 6.4.1
WC Blocks Version: ? 7.2.2
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.3.2
Log Directory Writable: ?
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: nl_BE
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.29
PHP Post Max Size: 16 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.29.0
NSS/3.53.1

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.48-MariaDB
Max Upload Size: 16 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.4.1
WC Database Prefix: BRP6M_
Totale databasegrootte: 5.70MB
Database datagrootte: 3.48MB
Database index grootte: 2.22MB
BRP6M_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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BRP6M_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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### Post Type Counts ###

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customize_changeset: 3
elementor_font: 1
elementor_library: 3
nav_menu_item: 1
page: 9
post: 2
product: 8
revision: 54
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (1) ###

WooCommerce: door Automattic – 6.4.1

### Inactive Plugins (8) ###

All-in-One WP Migration: door ServMask – 7.59
Elementor: door Elementor.com – 3.6.5
Elementor Pro: door Elementor.com – 3.6.5
Limit Login Attempts Reloaded: door Limit Login Attempts Reloaded – 2.25.1
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Yoast Duplicate Post: door Enrico Battocchi & Team Yoast – 4.4
Yoast SEO: door Team Yoast – 18.8

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maintenance.php: maintenance.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
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rated-5 (rated-5)

Connected to WooCommerce.com: –

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Winkelbasis: #17 - /index.php/winkel/
Winkelmand: #18 - /index.php/winkelwagen/
Afrekenen: #19 - /index.php/afrekenen/
Mijn account: #20 - /index.php/mijn-account/
Algemene voorwaarden: ? Pagina niet ingesteld

### Theme ###

Name: Storefront
Version: 4.1.0
Author URL: https://woocommerce.com/
Child Theme: ? – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt
raden we het gebruik van een child thema aan. Zie: Hoe maak je een child thema

WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Afgerond: 38
Oldest: 2022-04-20 13:48:42 +0000
Newest: 2022-05-07 07:19:58 +0000

### Status report information ###

Generated at: 2022-05-07 20:41:27 +00:00

    Hello,

    Thanks for sending this info.

    Can you please send us a screenshot via https://snipboard.io of your product attributes under WP Dashboard > products > attributes ?

    Also, send us a screenshot of your product Be quiet attribute section?

    Finally, please share a copy of any fatal error log found under WooCommerce > System Status > Logs (if any).

    Thanks.

    Thread Starter wouterpinkhof

    (@wouterpinkhof)

    OK, here it goes:

    attributes from the dashboard –> products:
    https://snipboard.io/1xl6QK.jpg

    attributes for te painting bequiet from its product page:
    https://snipboard.io/KqNQ87.jpg

    There is no fatal error log in system status. Just two image regeneration logs and a test log (empty).

    Kind regards,

    Wouter Pinkhof

    • This reply was modified 2 years, 6 months ago by wouterpinkhof.
    Plugin Support Paulo P – a11n

    (@paulostp)

    Hello,

    Thanks for sharing the screenshots.

    Everything seems to be OK, so this might be related to the permalink settings.

    Please see this guide for additional information: https://woocommerce.com/document/permalinks/

    Make sure the Product attribute base field in WordPress > Settings > Permalinks is empty and try again.

    Let us know how it goes

    Thread Starter wouterpinkhof

    (@wouterpinkhof)

    Hmm. Not sure what you mean by asking to make the permalinks settings empty.

    Here is what it looks like:
    https://snipboard.io/iopRQ3.jpg

    Please clarify which action you believe I should take, i.e. which field I should empty.

    Kind regards,

    Wouter Pinkhof

    Plugin Support Paulo P – a11n

    (@paulostp)

    Not sure what you mean by asking to make the permalinks settings empty

    I meant the Producteigenschap basis, but I see it’s already empty.

    What caught my eye in your screenshot was the Custom structure (Aangepaste structuur) that you’ve added.

    Particularly the index.php, that is being added to all URLs.


    Link to image: https://snipboard.io/N4ns6K.jpg

    For the purposes of troubleshooting, I would suggest that you switch to Post name (Berichtnaam) and check if the issue persists.

    Please let us know.

    Thread Starter wouterpinkhof

    (@wouterpinkhof)

    Great Paulo. That did it. Not sure where the index.php thing came from. Surely not something I put there.

    I can now continue to work on the site.

    Kind regards,

    Wouter Pinkhof

    Hi @wouterpinkhof

    I can now continue to work on the site.

    Thanks for letting us know.

    I’ll go ahead and mark the thread as resolved.

    Please feel free to create a new thread if you have other questions.

    Cheers

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘When clicking global attributes, I get a page not found error’ is closed to new replies.