• Resolved Sander Steffen

    (@ntertainme)


    When editing an existing form, i cannot see anything or it dosn’t load the form. Onyl re-installing solves the issue…. please help.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello @ntertainme

    If re-installing Forminator solves the issue, it means that the latest update/installation of the plugin dealt with some issues and some files were corrupted and not fully downloaded.

    If you’re still getting this issue after re-installing though, this should be some kind of conflict, so please proceed with a full conflict test to narrow this down.

    How to:
    First, create a recent backup in case you lose any settings during the test and have to restore to a previous working state.
    Then deactivate all plugins apart from Forminator, activate a default theme like TwentyTwenty, clear all caches and check again if the issue is still there. If not, it means that something is conflicting, so start activating the remaining plugins and theme, one by one this time, checking every time for the reported issue, until you reproduce the issue, thus finding the conflicted combination. The following flowchart image can assist you during this test: https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif
    If this is a live website with traffic, I’d rather advise to create a staging environment, meaning a complete and exact copy of this installation into another location/folder in the same server, using a separate database, and perform the test in there instead without worrying about the live site. Reference: https://premium.wpmudev.org/docs/getting-started/getting-support/#chapter-2

    Looking forward to your results,
    Dimitris

    Thread Starter Sander Steffen

    (@ntertainme)

    Ok I will try this

    Thread Starter Sander Steffen

    (@ntertainme)

    I tried all of it, cannot find any solution for the problem.
    Also the option to create a new form doesn’t work.
    I disabled every plugin, such as divi etc…

    Plugins installed:
    Envato Elements
    Versie: 2.0.7 | Door Envato | Details bekijken

    Forminator
    Versie: 1.14.7 | Door WPMU DEV | Details bekijken | Beoordeel Forminator | Support |

    Leverage Browser Caching
    Versie: 2.1 | Door Rinku Yadav | Details bekijken

    Media Cleaner
    Versie: 6.1.3 | Door Jordy Meow | Details bekijken

    Popup Maker
    Versie: 1.15.0 | Door Popup Maker | Details bekijken

    Rank Math SEO
    Versie: 1.0.56.1 | Door Rank Math | Details bekijken | Getting Started | Documentation

    UpdraftPlus – Backup/Restore
    Versie: 1.16.46 | Door UpdraftPlus.Com, DavidAnderson | Details bekijken

    WP-Optimize – Clean, Compress, Cache
    Versie: 3.1.6 | Door David Anderson, Ruhani Rabin, Team Updraft | Details bekijken

    please help. Thanx

    Plugin Support Dmytro – WPMU DEV Support

    (@wpmudevsupport16)

    Hi there @ntertainme

    If you still have the issue with all other plugins deactivated, it may actually be a cache issue.

    Please ensure that the option to Prevent page caching on form pages is enabled in your form’s Behavior settings:
    https://monosnap.com/file/VIvFESLXhALdHibA6SKx8fnZTeDsId

    You may also want to check if there is any server-side cache enabled at your host that could be interfering.

    Thread Starter Sander Steffen

    (@ntertainme)

    Not working unfortunately.
    For understanding: I am talking about the admin section of the plugin, front side working ok.
    After editing, i cannot access the form settings…. screen is empty.

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @ntertainme ,

    Can you enable debug mode in your WordPress and then try editing form to trigger the error.
    To enable it, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:

    define('WP_DEBUG', true);

    In order to enable the error logging to a file on the server you need to add yet one more similar line:

    define( 'WP_DEBUG_LOG', true );

    In this case, the errors will be saved to a debug.log log file inside the /wp-content/directory.

    Depending on whether you want your errors to be only logged or also displayed on the screen you should also have this line there, immediately after the line mentioned above:

    define( 'WP_DEBUG_DISPLAY', false );

    The wp-config.php is located in your WordPress root directory. It’s the same file where the database configuration settings are. You will have to access it by FTP or SFTP in order to edit it.

    If you open wp-config.php and that define statement is not there, you can add it right before this line:

    /* That's all, stop editing! Happy blogging. */

    The wp-config.php is located in your WordPress root directory. It’s the same file where the database configuration settings are. You will have to access it by FTP or SFTP in order to edit it.

    I would need then to see content of the debug.log file – so please upload it to service like a Dropbox and paste link here

    kind regards,
    Kasia

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @ntertainme ,

    We haven’t heard from you for several days now, so it looks like you no longer need our assistance.

    Please feel free to re-open this ticket if needed.

    kind regards,
    Kasia

Viewing 7 replies - 1 through 7 (of 7 total)
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