When enabled reCAPTCHA on Wordfence plugin, reset password not working

  • Resolved itsterry0908

    (@itsterry0908)


    2 years, 7 months ago

    Hello,

    When I enable reCAPTCHA v3 on my site, reset password button will not work, my theme is woodmart, also have switched protection level to basic, still not working, how to solve this problem?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Thanks for reaching out.

    Can you try loading the login page while keeping a Browser Console open to see if you can detect any JavaScript errors or files that fail to load? If you see any red text in the console, please take a screenshot of it and send it to us at wftest [at] wordfence [dot] com and I will help you interpret the errors. Make sure and respond here after you send it and add your forum username (@itsterry0908) to the subject line.

    Tim

    Thread Starter itsterry0908

    (@itsterry0908)

    Hello,

    I have sent email with screenshot as you requested.

    I just responded in the message. Please take a look and respond there with the requested data.

    To readers who find this post : Normally we try to keep all discussions in the forums so that others who have a similar problem can see the solution too. At this time the OP is sharing some potentially PII with me via email so I can accurately offer support. Once the problem is solved I’ll post a summary (minus the PII, of course) so that you will be able to see what happened.

    Tim

Viewing 3 replies - 1 through 3 (of 3 total)
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