When I enable “New product editor” and save it just disables it

  • Resolved wassa

    (@wassa)


    2 months, 1 week ago

    I am trying to use the new block editor in Woo. It was working, but complaining about some plugins, all these plugins have now been updated or replaced (it has taken a few months). Now when I enable “New product editor” and press save it just disables it.

    I have created a clone site, and disabled all plugins (besides Woo) and this still happens.

    Any way to enable it?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello wassa,

    Thank you for contacting Woo support.

    To confirm, are you referring to the New Product Form or the blocks that come with the Site Editor feature? Please share some screenshots so I can understand your problem in a better way.

    Looking forward to your response. ??

    Best regards.

    Thread Starter wassa

    (@wassa)

    Find a screen shot (below). It is a picture of the Advanced Settings -> Features in Woo, with the “Try the new product editor (Beta)” ticked, then I press save, and it is unticked.

    Image before:

    Image after I press save:

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @wassa,

    Thanks for providing additional details.

    I tried replicating this issue on my test website and it is working fine on my end as seen here.

    Could you please change your theme to Twenty Twenty Four while all plugins except WooCommerce are deactivated and confirm if the issue persists?

    In the meantime, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs?(if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Thanks!

    Thread Starter wassa

    (@wassa)

    It seems that the Astra Theme is the culprit. I had tried on the clone site to disable all plugins, and that did not work. When I switched to the default Theme it was able to save. I will log a ticket with them.

    Thread Starter wassa

    (@wassa)

    Brainstorm (the creators of Astra) have confirmed this is a replicable issue on their side. The say they are working on a solution,.

Viewing 5 replies - 1 through 5 (of 5 total)
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