When I export files, they come up empty.

  • Resolved shimdayo

    (@shim1506)


    2 months, 1 week ago

    When I export files, they come up empty. Although there are over 2000 records, when I export them, the downloaded file is only 4 bytes and contains only “user-” with no content. The same happens with exports of just 3 records. This occurs on other sites as well, and doesn’t change even when I switch computers or browsers.

    I need an urgent response. Thank you for your help.

Viewing 3 replies - 16 through 18 (of 18 total)

  • I am using version 1.27.14 and when I try to export all 8,000+ user records the file only contains 400-500 records. I rolled back to version 1.27.12 and the same result only 400-500 records in the file when there should be over 8,000.

    I modified the batch_exporter.php file and changed line 9

    From: protected $limit = 50;
    To: protected $limit = 1000;

    The results were all user records but most of them were duplicated 2 or three times. For 9,000 users the export file had 27,000 rows. I used AI to remove all the duplicate rows and ended up with the correct number of user rows.

    Plugin Author Javier Carazo

    (@carazo)

    @pixelpower,

    If you change the limit you get mixed data because you break the pagination. I have been checking what you were telling me and I can’t reproduce your error anywhere.

    If the database has 5000 users, when I export without filters, the 5000 users are in the file.

    Did you remove any kind of filter?

Viewing 3 replies - 16 through 18 (of 18 total)
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