When I have this active, it creates a problem

  • Resolved bjacobs25

    (@bjacobs25)


    3 weeks, 3 days ago

    I have just updated my wordpress website and find that when this plugin is active, it creates a big window on top of the actual visible website. I do not know how to prevent that from happening. I had to deactivate it, that solved it but of course then I can’t use that plugin.

    Note, I am not a ‘developer.’ Doing any kind of actual management, so to speak, of this plugin is much beyond my skillset or my interesting in developing an extensive skillset.

    I really just want to do my art and design work! Perhaps, however, there is a simple and direct solution that, if described to me, I could implement and make this problem disappear. Maybe someone has an idea about this!

    I am using an updated wordpress version, everything is up to date. Maybe this issue is due to specific settings but I have no idea what to do with it. As far as I know, since this New site just was taking over for the prior site I”ve had for years, I think this plugin kind of came along with it but now it’s a problem.

    Thanks!

    The page I need help with: [log in to see the link]

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  • Plugin Author John Blackbourn

    (@johnbillion)

    WordPress Core Developer

    You should be able to close the window via the X button at the top right. If that doesn’t help then please send over a screenshot of what exactly you’re seeing and I’ll take a look.

    If you’re not using the info that Query Monitor shows you then feel free to deactivate the plugin. I won’t be offended! ??

    You can also deactivate it temporarily, and only reactivate it when you need it, if that helps.

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