When I try to export, only a few users are downloaded

  • I have 190 users on my personal blog (using WP Version 4.9.5), and when I try to export users (using plugin Version 1.1.1) I get a CMS file with only 5 users included.

    This happens regardless of whether I select “all users” or just “subscribers,” and regardless of what dates I select. It seems like this plugin is working for others, so I’m totally stumped by what’s going on for me!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter arielmeadow

    (@arielmeadow)

    (It’s worth noting that I’ve used this plugin for years with no problems… this issue only seems to have come up in the past few months)

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Hi there,

    Can you tell me a bit about what kind of users these are? Just standard WordPress core user roles like Administrator, Editor, Subscriber, etc? Or are you using a custom user plugin of any sort?

    Also, can you install the free plugin Send System Info, then create a System Info LINK with that plugin and provide it here so I can review it?

    Thanks!

    Thread Starter arielmeadow

    (@arielmeadow)

    They’re all subscribers, except for me and one other admin.

    Here’s the system info:

    // Generated by the Send System Info Plugin //

    Multisite: No

    SITE_URL: https://blog.arielmeadow.com
    HOME_URL: https://blog.arielmeadow.com

    WordPress Version: 4.9.5
    Permalink Structure: /%year%/%monthnum%/%postname%
    Active Theme: Casper 1.1.5

    Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, spam

    Platform: Windows
    Browser Name: Chrome
    Browser Version: 66.0.3359.117
    User Agent String: Mozilla/5.0 (Windows NT 10.0; Wi
    n64; x64) AppleWebKit/537.36 (KH
    TML, like Gecko) Chrome/66.0.335
    9.117 Safari/537.36

    PHP Version: 5.6.16
    MySQL Version: 5.6.38-log
    Web Server Info: Apache/2.2.31 (Unix) mod_ssl/2.2.31 OpenSSL/1.0.1e-fips mod_bwlimited/1.4 mod_fcgid/2.3.9

    WordPress Memory Limit: 40MB
    PHP Safe Mode: No
    PHP Memory Limit: 256M
    PHP Upload Max Size: 12M
    PHP Post Max Size: 12M
    PHP Upload Max Filesize: 12M
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    PHP Arg Separator: &
    PHP Allow URL File Open: Yes
    WP_DEBUG: Disabled

    WP Table Prefix: Length: 3 Status: Acceptable

    Show On Front: posts
    Page On Front: (#0)
    Page For Posts: (#0)

    WP Remote Post: wp_remote_post() works

    Session: Disabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path: /tmp
    Use Cookies: On
    Use Only Cookies: On

    DISPLAY ERRORS: On (1)
    FSOCKOPEN: Your server supports fsockopen.
    cURL: Your server supports cURL.
    SOAP Client: Your server does not have the SOAP Client enabled.
    SUHOSIN: Your server does not have SUHOSIN installed.

    ACTIVE PLUGINS:

    Absolute Privacy: 2.1
    Domain Fixer-Upper:
    Export Users to CSV: 1.1.1
    Google Photos embed: 1.0.1
    I Agree With This: 0.5
    Jetpack by WordPress.com: 6.0
    Login Logger: 1.2.1
    Send System Info: 1.3
    Theme My Login: 6.4.10

    Thread Starter arielmeadow

    (@arielmeadow)

    Any further thoughts on this?

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Unfortunately nothing stands out — though I’m curious about the “Absolute Privacy” plugin.

    I’m in the middle of some general updates and tweaks. I hope to release a new version within the next couple weeks.

    In the meantime, if you say that previous versions worked as intended, you can use the free WP Rollback plugin to get a previous version and see if that continues to work for you. If it does NOT work after rolling back, then you know that something about your site changed that negatively affects the ability to export your users effectively.

Viewing 5 replies - 1 through 5 (of 5 total)
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