• Resolved donebyconstant

    (@donebyconstant)


    Hi there,

    We have installed your version of the plugin compared to the other plugin, however once installed and connected to the stripe payment system no other options except for 3 internal tabs are available. Please can you help us get all payment gateways and internal tabs are able to use within the plugin?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 16 through 22 (of 22 total)
  • Thread Starter donebyconstant

    (@donebyconstant)

    I can certainly do and I appreciate the help. As a fellow developer looking for easy-scape goat it’s frustrating when support clings onto something that isn’t the cause.

    I suppose yes, this is the only way.

    Would it not be easy to do a deeper dive onto the site itself?

    Plugin Author Payment Plugins

    (@mrclayton)

    As a fellow developer looking for easy-scape goat it’s frustrating when support clings onto something that isn’t the cause.

    We are not looking for a scapegoat, we’re offering suggestions on why the payment methods are not visible.

    Notice in your screenshot of the Payments section, that the default WooCommerce payment methods like BACS aren’t visible. Those payment methods are part of WooCommerce core and yet they aren’t visible either, so this issue doesn’t appear to be specific to the Stripe plugin.

    Are you able to deactivate plugins and see if there is a conflict? That’s the next stpe in troubleshooting. Also, are you aware of any custom code on your site?

    Regards,

    Thread Starter donebyconstant

    (@donebyconstant)

    Hey,

    Thanks for the support earlier, it looks like we had an issue with Plugin that is based on POS feautres. Was removed and now all good!

    Best,
    Josh

    I’m having the same problem. I’m a plugin author and somehow your plugin doesn’t show up on the payment gateways if I enable my gateway.

    How do you register the gateway into woocommerce?

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @skatox,

    Are you not seeing our payment gateways on the WooCommerce > Settings > Payments page?

    The gateways are registered using the woocommerce_payment_gateways filter which is how WooCommerce recommends gateway’s be registered.

    Have you checked if any of your active plugins are potentially causing that behavior?

    Kind Regards,

    @mrclayton thanks for the quick reply. I managed to fix it. I don’t know but when I called the function WC()->payment_gateways->get_available_payment_gateways(); it was removing your gateways from the list, I don’t know if it’s a WC bug or me doing something wrong. I just wanna report this to you.

    Call this function before doing something in checkout. For example before calculating totals.

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @skatox,

    When WC()->payment_gateways->get_available_payment_gateways() is called the filter woocommerce_available_payment_gateways is triggered. You most likely have a plugin or some code active that’s using that filter and excluding the payment gateways based on some conditional logic.

    For example, some currency switcher plugins will use that filter to exclude payment gateways if they don’t support the shop’s current currency.

Viewing 7 replies - 16 through 22 (of 22 total)
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