When selecting the replacement, it just adds another with different URL

  • Resolved miloshapiro

    (@miloshapiro)


    11 months ago

    My name is Milo and I’m not having luck getting the Replace Image plug-in to work. When I say to replace something, it merely adds the second file, not overlays it. So the original file URL is not replaced. Can’t figure out what I could be doing wrong when I watch videos of how this plug-in SHOULD work.

    To help, I made this short video (https://youtu.be/SUQ4LHBXb0s) that shows me going through the steps and the file not replacing. Would you be so kind as to watch it and see if you can see anything I’m doing wrong? It’s only 1-? minutes. Thank you!

    In case it’s helpful, the URL of the original file is: https://thecmg.org/wp-content/uploads/2023/12/test-to-delete-1.pdf and the file to replace it is almost identical, ending with “test-to-delete-2.pdf” .

    I actually found someone on YouTube who made a video about how great this plug-in and shared what I was going through with her. She was stumped and suggested writing you directly. … Please know that I’m not super techy at all. I’m not even the webmaster of this site. I just do some minor things to it, like post images and PDFs that members of the organization might want to see. Thank you!!!

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Aspen Grove Studios Support

    (@aspengrovesupport)

    Hello,

    We are trying to replicate your problem on our test environment but without success.
    Can you contact us directly via email: [email protected]? We will try to help.

    Thread Starter miloshapiro

    (@miloshapiro)

    As requested, I wrote to that address right away. And two weeks later. And again tonight. Very eager to make progress on this but I never received a reply. Thank you!

    Plugin Support Aspen Grove Studios Support

    (@aspengrovesupport)

    Hello,
    It looks like there was some problem sending the reply, can you check now? if the reply doesn’t appear in the main inbox, also check the spam.

    Thread Starter miloshapiro

    (@miloshapiro)

    I’ve followed all directions for doing the “Copy site info to clipboard” and sending that. I’ve added you to my safe senders. Wondering if you’re under the impression you’ve sent me anything since then or if it’s still in the queue. Would really like to be able to work on this site and this is a total stumbling block.
    If it helps my last note’s subject line was “RE: RE: [Replace Image] When selecting the replacement, it just adds another with different URL [#349015”

    Thread Starter miloshapiro

    (@miloshapiro)

    Please help! I’ve written repeatedly to the support@ address you suggested and I’m not hearing from you back.
    Initially, i had a lot of time left to deal with this but two months have passed waiting. I’m getting a bit anxious now, as the event for which I need to make this change is coming up; I never dreamed I’d be still dealing with this after two months.

    Plugin Support Aspen Grove Studios Support

    (@aspengrovesupport)

    Hello,
    We wrote back to your notification, can you check if the message arrived?

    Plugin Author WP Zone

    (@aspengrovestudios)

    For anyone else reading this thread, this issue should now be resolved as of the latest plugin release!

    Thread Starter miloshapiro

    (@miloshapiro)

    As per an email to your support@ address a few minutes ago, no improvement. As I granted your team access to our website, please test it there before posting again that it’s resolved because, though I really appreciate your efforts, it’s not better yet.

    Plugin Support Aspen Grove Studios Support

    (@aspengrovesupport)

    Hello,
    Unfortunately, We are unable to find your submission in our email inbox. Can you please send the message again?

    Plugin Author WP Zone

    (@aspengrovestudios)

    @miloshapiro The issue may have originated from loading a cached file. To resolve this, we’ve implemented an additional fix.

Viewing 10 replies - 1 through 10 (of 10 total)
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