When this plugin is activated, my search function shows a blank White page.

  • Resolved Wikis

    (@wikis)


    1 year, 4 months ago

    When this plugin is activated, the search function always returns a white, blank page when there is nothing to be found. I’ve attempted two websites with themes Nev in the past and encountered the same problem on both occasions.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author mmrs151

    (@mmrs151)

    Really sorry to hear that.

    Can you send me a screencast for me to understand the issue please?
    Can you only have your theme and this plugin during the screencast please?

    Thread Starter Wikis

    (@wikis)

    Hello, and thank you for your quick reply. I sincerely appreciate your efforts.
    I’ve attached a ScreenCast for your reference.

    Plugin Author mmrs151

    (@mmrs151)

    I got it.

    Can you please do the screencast having the console panel on, to see if it is throwing any JS error.
    Also the theme you are using, is it free? or paid?
    If it is free I can try myself, but if it is paid you will need to make a staging/test site for me so I can debug.

    Thread Starter Wikis

    (@wikis)

    Hi,

    Here’s the screencast with the console log and other that might help with your troubleshooting. Also attached is the text file and image the ERROR and WARNING of the dev tool error logs.

    Btw, I am using the free version of the themeisle NEVE theme.

    Thank you

    Thread Starter Wikis

    (@wikis)

    Hi!

    I already got in touch with the maker of the Neve template. Here’s our conversation. Thank you.

    Plugin Author mmrs151

    (@mmrs151)

    Thanks a lot for this conversation.
    I will have a look and try to fix it.

    Duas.
    Mustafiz

    Plugin Author mmrs151

    (@mmrs151)

    Salam bro,

    I have released a fix, can you please have a look if it works correctly.

    Mustafiz

    Thread Starter Wikis

    (@wikis)

    I sincerely appreciate your efforts. The most recent bug fix appears to have failed to fix the search function.

    Neve Theme Website

    Plugin Author mmrs151

    (@mmrs151)

    SubhanAllah!

    My latest fix addressed the errors in your thread, https://www.ads-software.com/support/topic/when-this-plugin-is-activated-my-search-function-shows-a-blank-white-page/#post-16911865

    So that error is gone. I will work on the blank pages now.
    Jzk for having patience with me.
    May Allah swt accept it from both of us.

    Mustafiz.
    …Duas

    Plugin Author mmrs151

    (@mmrs151)

    Assalamualaikum my dear brother,

    I have updated a fix and released a new tag, can you please check and let me if that works now?

    Mustafiz.

    Thread Starter Wikis

    (@wikis)

    Hello Brother Mustafiz,

    I updated and tested the recent Plugin fix, and it worked perfectly. Thank you for your dedication in resolving the issues. Your effort is greatly appreciated.

    Regards

    • This reply was modified 1 year, 3 months ago by Wikis.
    • This reply was modified 1 year, 3 months ago by Wikis.
Viewing 11 replies - 1 through 11 (of 11 total)
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