When will we ever get HPOS compatibility???

  • Resolved Nathan

    (@natedanielz)


    2 months, 2 weeks ago

    Seriously, can you at least keep some updates on your blog, so we know where we stand?

    You’re a big company, knew way up front about HPOS and you’re on of the last ones that’s not compatible. Why is there no roadmap? Can you please update us more?

    I maintain a massive webshop and it’s database size is doubled, because of the compatibility mode I had to check in Woo advanced settings, only because else the orders won’t be sent to SendCloud.

    At least update us!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Sendcloud

    (@sendcloudbv)

    Hello @natedanielz

    I’m sorry to read about the frustration this has caused you. We fully understand how important it is to have a smooth, fully compatible experience, especially when managing a large webshop.

    I want to assure you that our team has been working diligently to ensure our plugin is fully compatible. We recognize this as a priority and are working to resolve it as quickly as possible. Currently, we are in BETA testing for our WooCommerce V2 plugin, which is fully compliant with HPOS and does not require compatibility mode to be enabled. You can find more details in the WooCommerce V2 Migration Guide.

    If you’re interested in joining the BETA testing, please reach out to our customer support team. They will be happy to guide you through the process and keep you informed. You can find more information on how to contact our support team here: How to get support from SendCloud.

    While we don’t have an exact date for the full release outside of BETA testing just yet, our support team can provide you with updates via your support ticket.

    We truly appreciate your patience and understanding, and we are doing everything we can to ensure the best possible experience.

    Best regards,

    Safan | Sendcloud Technical Support

    Thread Starter Nathan

    (@natedanielz)

    Hi Safan,

    Thanks for the update and I’ll create a support ticket to receive updates.

    Cheers,
    nathan

    Plugin Author Sendcloud

    (@sendcloudbv)

    Hello @natedanielz

    Thank you for your understanding, and we really appreciate your patience.

    I’m glad to hear you’ll be creating a support ticket. Our team will make sure to keep you updated on the progress of the BETA testing and the full release. If you have any questions or need further assistance at any time, don’t hesitate to reach out through the ticket.

    Thanks again for your support, and we look forward to delivering a smooth, fully compatible experience for you.

    Best regards,

    Safan | Sendcloud Technical Support

Viewing 3 replies - 1 through 3 (of 3 total)
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