When woocommerce login enable no errors are shown

  • When I enable the ‘Enable WooCommerce integration’ option under login settings, and then try from any other browser or have my customers try to login with false information no warning or error messages are shown.

    When the option is disabled you get ERROR: The username or password you entered is incorrect.

    When enabled no errors show at all, leaving the customer wondering if the page is working at all.

    Looking in the HTML output, the ‘woocommerce-notices-wrapper’ div contains no error (or any code at all) when enabled, contains the full error code when disabled.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support wfphil

    (@wfphil)

    Hi @pnwwebworks

    We have seen a few cases where a DIV element with the ID primary is missing from the WooCommerce login/registration page that is added by WooCommerce by default. This is where we append and display login error messages.

    It is likely that your theme is overriding default WooCommerce functionality and removing the DIV element with the ID primary. Please ask your theme author if they have done this. If they confirm that is the case, then ask them for assistance in adding back the default WooCommerce DIV element with the ID primary that is missing and let me know if that fixes it.

    Can you let me know where your theme is obtained from please so that we can track this.

    We also have a bug case to fix this in the future with a fallback method for displaying login error messages on sites that are missing the default WooCommerce DIV element with the ID primary.

    Thread Starter Rustic Homestead Marketing

    (@pnwwebworks)

    Ok, I figured out where the primary ID should go and applied it. You might also see if you can grab things like the body background color to style to 2FA area. Or simulate a popup style. I added the correct CSS to color and adjust the background and the form as I wanted so they would blend into the site I was working on.

    Plugin Support wfphil

    (@wfphil)

    Hi @pnwwebworks

    Thanks for the update.

    Can you let me know where your theme is obtained from please so that we can track this.

    With regards your feedback all feature requests are discussed by the team and given careful consideration.

    Thread Starter Rustic Homestead Marketing

    (@pnwwebworks)

    This particular site is built with GeneratePress, GeneratePress Pro, & Elementor Pro.

    Plugin Support wfphil

    (@wfphil)

    Hi @ottomania

    The theme developer will understand what they will need to do if they have modified the WooCommerce login/registration page by removing the WooCommerce DIV element with the ID named primary.

    As per forum guidelines below can you open your own topic please in the future:

    “Unless users have the exact same version of WordPress on the same physical server hosted by the same hosts with the same plugins, theme, and configurations, then the odds are the solution for one user will not be the same for another. For this reason, we recommend people start their own topics.”

    Forum Guidelines

Viewing 5 replies - 1 through 5 (of 5 total)
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