Where can disable re-entering registration data in PayPal Standard settings?

Personally identifying information removed by moderator.

We use the Give plugin on a site created in WordPress.
When working with PayPal, There is a problem that we can’t solve using the Give settings.

Problem essence:
– our sponsors register on our site and enter their address data there;
– however, when making a payment, PayPal again forces them to enter registration data (see file “PayPal_Address.png”);
– Give settings that cancel the re-entry of registration data (see file “Give_Setting.png”) does not fix this problem.
QUESTION: *** Where can I disable re-entering my registration data in PayPal settings? ***

Please note that when using Russian payment systems when paying with Bank cards, the following requirements apply
the mandatory introduction of address data, NO!

To test this error, you must:
– go to the link https://digitalformation.xyz/ (see file “MainPage.png”);
– in the footer of this page, click “ДАЛЕЕ…”(see file “Payment_via_Give.png”);
– in the window that opens, enter the required data and click “ПОДАРИТЬ” (see file “Give_Pay_Personal_Info.png”);
– ATTENTION! the PayPal page opens where PayPal again requires you to enter the payer’s address information
(see file “PayPal_Address.png”);

/*** PROBLEM ***/
We cannot disable this repeated request for address data using the settings of the Give plugin (see file “Give_Setting.png”);
We can’t find a place in PayPal settings where you can disable this repeated request for address data!!!
/***************/

Thanks & Regards,
Nataly
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We received a response from PayPal.

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Dear Nataly,

Thank you for contacting PayPal Merchant Technical Services & may I apologise for the delay in responding to your case.

I understand your Sponsors are being prompted for an address which you do not require. PayPal has three options with regard to Shipping Addresses:
? “no_shipping”=”0”: prompt for shipping address, but do not require one
? “no_shipping”=”1″: do not prompt for shipping address
? name=”no_shipping”=”2”: prompt for shipping address, and require one

The option you require would be ‘no_shipping=1’ so that your Sponsors are not prompted for a shipping address at all. The exact implementation of this solution however, will be dependent on your plugin. You will need to contact your Plugin Provider for instructions on how to include the ‘no_shipping=1’ parameter in your requests to PayPal via their plugin.

I hope this helps, but if you have any further queries, please do not hesitate to respond here.

Thanks & Regards,
[redacted]
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Our question: can I set up Give so that PayPal doesn’t ask the donor for their address?

Thanks & Regards,
Nataly
[ redacted ]

• This topic was modified 4 years, 9 months ago by Steven Stern (sterndata).