Where do you store your tracking numbers?

  • Resolved jackwei

    (@jackwei)


    1 year ago

    What’s the process for getting a tracking number and completing shipment with ParcelPanel? Currently, you guys don’t support integrating WooCommerce shipment tracking (based on what your customer service said, you’re not planning to integrate it).
    So, can you tell me which table in WooCommerce you get the data from and how you handle shipments (just a rough idea of the code)? I’ll have my tech team develop it ourselves.

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  • Plugin Support Jessie

    (@ppjessie)

    Hi there,

    Thank you for reaching out to us and sharing your concerns about the tracking number process and shipment completion with ParcelPanel. Your feedback is greatly appreciated as we continuously strive to improve our services.

    1. Firstly, I want to assure you that we are actively working on integrating various apps, including WooCommerce shipment tracking. However, based on our current schedule, the integration of WooCommerce shipment tracking may take some time. Please rest assured that it is under active consideration.
    2. In the meantime, for apps that we currently do not support integration with, such as WooCommerce shipment tracking, we strongly encourage you to provide us with the following information. This will help us understand how WooCommerce shipment tracking updates the WooCommerce API with tracking information:
      1. Please provide screenshots of the Order Notes in WooCommerce that are added by WooCommerce shipment tracking to the order.
      2. If possible, install an API Log plugin, such as WC API Log, which logs all API calls made to the WooCommerce API. Share a screenshot of the full API calls made by WooCommerce shipment tracking to update tracking in the order notes.

    Once we receive this information, we can assess how to automatically fetch the tracking information, and I will provide you with an estimated time frame for the integration process.

    Thank you for your understanding and cooperation in this matter. Should you have any further questions or concerns, please feel free to reach out to us.

    Best regards,
    ParcelPanel order tracking
    Jessie

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