Where is Jetpack Subscriptions?

Actually I think it’s already activated – but it just doesn’t work. I just ‘subscribed’ but received no confirmation email. And none of my suscribers received an email when I posted the other day.

Hi,

Yes, I can see that the Jetpack Subscriptions feature is active on your site.
https://jetpack.com/support/subscriptions/

I’ve tested with my email and it’s working fine
https://cld.wthms.co/iJ357K

Checking on your site, your site has only one email subscriber – a Hotmail address. And this address has got the email for your latest post.

It looks like this on our log:

? 4 hours ago — [New post] The regions, migration and discomfort with ‘the other’: John Daley on the rise of the minor parties.

Please let us know if this is still the issue for your site.

Cheers,

OK, I got a friend to subscribe and it worked fine for him. Email confirmation, he confirmed, and now his email is on the list. But when I tried to subscribe myself, I got the email, confirmed it, but my email is not on the list. My WP account says ‘Your subscription could not be activated. It may have expired, or the email address you subscribed with is not attached to your WordPress.com account.’ What does that mean?

Hi Jen,

I am seeing that you’ve contacted us via our ticket system and the subscription issue here was resolved.

I am sorry that I did not notice you’re using our paid plans. With that, you can get faster and dedicated support from us. Next times, please contact us via our support contact form.

Cheers, Dat