Where to get support for pro add-ons?

  • Resolved Alexandre Simard

    (@brocheafoin)


    9 years, 1 month ago

    One of my customers has bought a package of pro add-ons for All-in-One Event Calendar. I’m confused as to what is the official support channel for those.

    The support forums at Time.ly feature this very prominent warning:

    Please consider that tickets raised via Get Help for hosted calendars, and on the www.ads-software.com forum are our prioritized support channels. Still, we’re doing our best to keep this forum up to date as well. Thank you for your understanding!

    I don’t think the www.ads-software.com forums are the right place for commercial support and we are not using a hosted calendar, which leaves us only with the Time.ly forums. Unfortunately, the warning is very true: I have opened a support request over there 11 days ago and still have not received an answer.

    So what are we supposed to do?

    https://www.ads-software.com/plugins/all-in-one-event-calendar/

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi Alexandre,

    Support is provided here through the wp forum. If you use Timely WordPress plugin and add-ons, it is necessary to create a topic here and we will help you as soon as possible.

    Thread Starter Alexandre Simard

    (@brocheafoin)

    I don’t think you are allowed to provide support for commercial plugins in here, but I’ll follow your lead. New topic coming.

Viewing 2 replies - 1 through 2 (of 2 total)
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