White

  • Problem: Not able to access any pages. The screen is white.

    Installed by selecting “Theme” ->”Add Theme”-> “Install” -> “Activate”

    Steps to resolve: Contacted hosting site and refreshed WordPress.
    Advised by hosting site representative the issue is associated with the theme’s file
    Representative set the website back to the default theme.
    Checked forum that relates to this – no results found.

    What can I do to be able to use this theme?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Damon Cook

    (@colorful-tones)

    Hi sholl242,
    I just installed and activated using the same methodology you mentioned above, and the theme is working fine for me.

    My first thought is that the theme installation maybe got interrupted (brief network interruption?), therefore all the files were not transmitted when you tried to install on your site. You might want to try using FTP to transfer the entire theme to the themes directory and then try activating? Just a thought, and theme author might have more insight on what might be causing.

    Another option I would suggest is disabling all the plugins you have active on your site, and then installing and activating as there might be a conflict between this theme, and a particular plugin you have activated.

    Thread Starter sholl242

    (@sholl242)

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
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