White blank page loads up instead of cart page when a product is added to cart

  • Resolved Shravan

    (@shravanbhavyata)


    3 years ago

    Hello!!

    When a product is added to cart, the cart page loads a white blank page. But when accessed the checkout page directly via link the product shows up there. Please help!!

    I’ve recently added a few Woocommerce plugin add-ons on website to add extra functionalities.

    They include of
    -Woocommerce Min/Max quantity
    -Woocommerce Deposits

    The site was working just fine before installing these plugins. I need the functionality of these add-ons. But it seems like they are the one affecting website’s overall performance.

    There is an ongoing sale on the website and with the crashed cart page its hard to manage the situation.

    I request you to please help me out of this situation asap!!

    And if possible please let me know if these add-ons are not compactible with the Woocommerce version installed i.e.(5.7.1). what other options are available to go for?

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter Shravan

    (@shravanbhavyata)

    Also.

    When the products associated where these plugins functionalities is been used the checkout page comes up with the following message:-

    “There are some issues with the items in your cart. Please go back to the cart page and resolve these issues before checking out.”

    But the issue is not visible as the cart page is not accessible to figure out the exact issue with the added items.

    Plugin Support EastOfWest a11n

    (@eastofwest)

    Hi there,

    Thanks for reaching out!

    If you’re referring to Min/Max Quantities and WooCommerce Deposits, then you may open a support request for premium extensions via your WooCommerce.com account’s Support tab.

    Please reach out to the Support team there, includes the required info, and we’ll be happy to assist further.

    Plugin Support abwaita a11n

    (@abwaita)

    Hi,
    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to proceed as advised above.

    If you have further questions, please feel free to open a new topic.

    Thanks.

    wavedocfarid

    (@wavedocfarid)

    woocommerce currency settings for iranian rial/toman reply to wavedocfarid
    I cannot find the drop-down menu you are talking about. Please be more specific. When I click on woocommerce settings a tap “multi-currency” appears. After clicking another button “enable currencies” appears and says finish setting up WooCommerce Payments. it then shows options for credit card payments. and only shows countries: `???? Australia
    ???? Austria (Preview)
    ???? Belgium (Preview)
    ???? Canada
    ???? France
    ???? Germany
    ???? Hong Kong (Preview)
    ???? Ireland
    ???? Italy
    ???? Netherlands (Preview)
    ???? New Zealand
    ???? Poland (Preview)
    ???? Portugal (Preview)
    ???? Singapore (Preview)
    ???? Spain
    ???? Switzerland (Preview)
    ???? United Kingdom
    ???? United States`

    where woocommerce is supported. What if i dont want to use paypal or other credit cards and just need the currency default changed.
    Please direct me step-by-step how you got to the drop-down menu for Iran rial/toman. Are there different woocommerce plugins that I need to use? If you proceed with woocommerce payments, then it wants business entity and Employer Identification Number (EIN).
    How do I include screenshots in these emails, there is no link for attaching files.
    These are they currencies supported, where is iran:

    Plugin Support neilmccreadie a11n

    (@neilmccreadie)

    Hi there,

    woocommerce currency settings for iranian rial/toman reply to wavedocfarid
    I cannot find the drop-down menu you are talking about. Please be more specific.

    It’s not clear to me what drop-down you are referring to here as I see no reference to this in the previous conversation. It seems you may have replied in a different post to your original query?

    When I click on woocommerce settings a tap “multi-currency” appears. After clicking another button “enable currencies” appears and says finish setting up WooCommerce Payments. it then shows options for credit card payments. and only shows countries where woocommerce is supported. What if i dont want to use paypal or other credit cards and just need the currency default changed.

    WooCommerce Payments is not available in Iran at this time, and only in those countries that are listed.

    If you are simply wanting to change the currency of your store, you can do this via WooCommerce > Settings > General and scrolling down to the Currency Options lower down on that page.

Viewing 5 replies - 1 through 5 (of 5 total)
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