White Page

A white page means that PHP is crashing, usually due to a function conflict, probably due to a plugin or theme function, or the age of WordPress in use at the site.

Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

Hi James, I have the same problem here (jakecii.fr).
I have test both resetting my plugins and rename my theme directory and I still encounter problems.
Have you got other ideas ?
Thank you

If neither of those work, try downloading WordPress again, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and delete then replace your copies of everything on the server except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings.

Some uploaders tend to be unreliable when overwriting files, so don’t forget to delete the original files before replacing them.

And, if that doesn’t work, please open your own thread: https://www.ads-software.com/support/forum/how-to-and-troubleshooting#postform

When I click on plugins to reset them the screen remains white when I click on installed plugins, add new, and editor. It allows me to see the akismet configuration but I don’t see anything about resetting the plugins.

I’ve never worked with any of the file manager things and that explanation to me does not make sense since my knowledge is so minimal.

To reset the plugins, you have to follow the guide I linked to: https://codex.www.ads-software.com/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F

Consult your hosting provider’s documentation for working with file managers, as it varies depending on the host and server configuration.

Hi James, thank you for your reply.

Before seeing your answer I have done a copy and paste of my entire latest backup from my computer to my server, including wp-config.php.
I didn’t delete the current files.

And it worked !

I will download again the wordpress files with fresh copies in the case I still have problems in the future and do it again correctly as you mention above ??

Thank you

You’re welcome!