white Page after Plugin update

  • Resolved schorsch85

    (@schorsch85)


    5 years, 2 months ago

    hello,
    sry my english very bad.

    I have an problem after update the very good Plugin. After update the Version 5.43 version i has an white page without erros on debugmodus. Is an error code from mail:

    E_COMPILE_ERROR wurde in der Zeile 280 der Datei /var/www/virtual/retrodatenbank.de/tenoronline.de/htdocs/wp-content/plugins/stopbadbots/stopbadbots.php verursacht. Fehlermeldung: require_once(): Failed opening required '/var/www/virtual/retrodatenbank.de/tenoronline.de/htdocs/wp-content/plugins/stopbadbots/includes/feedback/feedback.php' (include_path='.:/usr/share/php')

    I have no idea to fix this problem.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Author Bill Minozzi

    (@sminozzi)

    Hi,

    Looks like are missing files.
    Please, try to deactivate, delete and install again from WordPress Repository.
    If this doesn’t fix the problem, please, let me know.

    Cheers,
    Bill

    Thread Starter schorsch85

    (@schorsch85)

    I have already done this many times

    Plugin Author Bill Minozzi

    (@sminozzi)

    Try to go to your cPanel, files, and look for this file:
    virtual/retrodatenbank.de/tenoronline.de/htdocs/wp-content/plugins/stopbadbots/includes/feedback/feedback.php

    Plugin Author Bill Minozzi

    (@sminozzi)

    I just downloaded the plugin zip file from WordPress and the file (feedback.php) is there.
    Check if you have free disk space, check if you have free memory:
    For more details, take a look in our troubleshooting page:
    https://siterightaway.net/troubleshooting/
    Check also for plugin conflict:
    https://siterightaway.net/test-for-conflicts/

    Thread Starter schorsch85

    (@schorsch85)

    STOP…
    NEXTGEN GALLERY caused the Error. The gallery is up to date

    • This reply was modified 5 years, 2 months ago by schorsch85.
    • This reply was modified 5 years, 2 months ago by schorsch85.
    • This reply was modified 5 years, 2 months ago by schorsch85.
    Plugin Author Bill Minozzi

    (@sminozzi)

    Try to upload the file using your cPanel to:
    virtual/retrodatenbank.de/tenoronline.de/htdocs/wp-content/plugins/stopbadbots/includes/feedback/feedback.php
    You can get this file downloading the complete plugin from WordPress Repository and unzipping it.
    Then, please, let me know what happens.

    Thread Starter schorsch85

    (@schorsch85)

    when i put the new file into the old 5.43 version – it works
    put i the old file in the new version it dont work

    Plugin Author Bill Minozzi

    (@sminozzi)

    The last Stop Bad Bots Version is 5.52
    The version 5.43 was released 2019-04-17 (5 months ago)

    Thread Starter schorsch85

    (@schorsch85)

    i tried the old and the new. The error stayd.
    When i deactivated NEXTGEN GALLERY , stop bad bots run whithout errors…

    Plugin Author Bill Minozzi

    (@sminozzi)

    Glad to hear it is working now!

    Thread Starter schorsch85

    (@schorsch85)

    The error must be in the plugin “stop bad bots”. The old version as written above works together with the NextGen Gallery without any problems. As soon as “Stop Bad Bots” is only updated by one version, there is only one white page in the frontend and backend. Such a similar problem has been here before. And disabling the gallery plugin will not help me

    Plugin Author Bill Minozzi

    (@sminozzi)

    Unfortunately looks like have some conflict between these 2 plugins.
    Sometimes happens. You need to take one and look for a replacement for another one.

    Thread Starter schorsch85

    (@schorsch85)

    sry at another user here, the problem could be fixed by a fix …

    why not here? I do not understand. I’ve used this gallery for a long time and I’ve never had any problems with any plugins. Just 4 months ago with “stop bad bots”.

    Plugin Author Bill Minozzi

    (@sminozzi)

    Yes, but we have more than 10.000 users and our plugin have around 3 or 4 years and I have only one user with this conflict, you. Probably is some coincidence. Sorry.
    It is a very odd issue because the message said is missing a file, but the file is there. How can I fix it?
    Don’t forget to check also if your site have any kind of malware. Sometimes this happens too and also lack of memory. I told about low memory today early.

    Plugin Author Bill Minozzi

    (@sminozzi)

    I hope this is sorted, gonna go ahead and mark as “resolved” to help keep things organized. Feel free to post again with any further questions or feedback, etc. Thank you.

Viewing 15 replies - 1 through 15 (of 15 total)
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