White Page of Death!!

  • Hi Folks
    We have inherited this website from a developer that is no longer in business, so have no history of its development.

    We first noticed that every time a plugin or WordPress is updated using AutoUpdate, the website crashes and displays the white page of death.

    All we had to do was to login, and set the homepage and save, and everything worked.

    So we disabled WordPress Autoupdate, and tried to disable plugin autoupdate from the plugin page, but the option for disabling was removed so no way of turning it off! So we installed Update plugin manager and disabled the auto-update using the plugin (so we thought!).

    We discovered that the plugins were still updating, despite the fact the autoupdate was showing “Disabled” on the plugin update manager, and of course we were getting the white page of death!

    Unfortunately, now the we can’t even login the Admin as we get the following screen displayed!! (By the way, restoring the site to the last known working version does not help either!!).

    This is the error message when trying to login admin:

    ' . __( 'Welcome to your WordPress Dashboard!' ) . '

'; $help .= '

' . __( 'The Dashboard is the first place you will come to every time you log into your site. It is where you will find all your WordPress tools. If you need help, just click the “Help” tab above the screen title.' ) . '
'; $screen = get_current_screen(); $screen->add_help_tab( array( 'id' => 'overview', 'title' => __( 'Overview' ), 'content' => $help, ) ); // Help tabs. $help = '

' . __( 'The left-hand navigation menu provides links to all of the WordPress administration screens, with submenu items displayed on hover. You can minimize this menu to a narrow icon strip by clicking on the Collapse Menu arrow at the bottom.' ) . '
'; $help .= '

' . __( 'Links in the Toolbar at the top of the screen connect your dashboard and the front end of your site, and provide access to your profile and helpful WordPress information.' ) . '
'; $screen->add_help_tab( array( 'id' => 'help-navigation', 'title' => __( 'Navigation' ), 'content' => $help, ) ); $help = '

' . __( 'You can use the following controls to arrange your Dashboard screen to suit your workflow. This is true on most other administration screens as well.' ) . '
'; $help .= '

' . __( 'Screen Options — Use the Screen Options tab to choose which Dashboard boxes to show.' ) . '
'; $help .= '

' . __( 'Drag and Drop — To rearrange the boxes, drag and drop by clicking on the title bar of the selected box and releasing when you see a gray dotted-line rectangle appear in the location you want to place the box.' ) . '
'; $help .= '

' . __( 'Box Controls — Click the title bar of the box to expand or collapse it. Some boxes added by plugins may have configurable content, and will show a “Configure” link in the title bar if you hover over it.' ) . '
'; $screen->add_help_tab( array( 'id' => 'help-layout', 'title' => __( 'Layout' ), 'content' => $help, ) ); $help = '

' . __( 'The boxes on your Dashboard screen are:' ) . '
'; if ( current_user_can( 'edit_theme_options' ) ) { $help .= '

' . __( 'Welcome — Shows links for some of the most common tasks when setting up a new site.' ) . '
'; } if ( current_user_can( 'view_site_health_checks' ) ) { $help .= '

' . __( 'Site Health Status — Informs you of any potential issues that should be addressed to improve the performance or security of your website.' ) . '
'; } if ( current_user_can( 'edit_posts' ) ) { $help .= '

' . __( 'At a Glance — Displays a summary of the content on your site and identifies which theme and version of WordPress you are using.' ) . '
'; } $help .= '

' . __( 'Activity — Shows the upcoming scheduled posts, recently published posts, and the most recent comments on your posts and allows you to moderate them.' ) . '
'; if ( is_blog_admin() && current_user_can( 'edit_posts' ) ) { $help .= '

' . __( "Quick Draft — Allows you to create a new post and save it as a draft. Also displays links to the 3 most recent draft posts you've started." ) . '
'; } $help .= '

' . sprintf( /* translators: %s: WordPress Planet URL. */ __( 'WordPress Events and News — Upcoming events near you as well as the latest news from the official WordPress project and the WordPress Planet.' ), __( 'https://planet.www.ads-software.com/' ) ) . '
'; $screen->add_help_tab( array( 'id' => 'help-content', 'title' => __( 'Content' ), 'content' => $help, ) ); unset( $help ); $wp_version = get_bloginfo( 'version', 'display' ); /* translators: %s: WordPress version. */ $wp_version_text = sprintf( __( 'Version %s' ), $wp_version ); $is_dev_version = preg_match( '/alpha|beta|RC/', $wp_version ); if ( ! $is_dev_version ) { $version_url = sprintf( /* translators: %s: WordPress version. */ esc_url( __( 'https://www.ads-software.com/support/wordpress-version/version-%s/' ) ), sanitize_title( $wp_version ) ); $wp_version_text = sprintf( '%2$s', $version_url, $wp_version_text ); } $screen->set_help_sidebar( '

' . __( 'For more information:' ) . '
' . '

' . __( 'Documentation on Dashboard' ) . '
' . '

' . __( 'Support' ) . '
' . '

' . $wp_version_text . '
' ); require_once ABSPATH . 'wp-admin/admin-header.php'; ?>

user_email !== get_option( 'admin_email' ) ) ); if ( $hide ) { $classes .= ' hidden'; } ?>

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @cognisant_2000,

    Thanks for reaching us,

    I suggest you check the guideline and work accordingly: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-wordpress-white-screen-of-death/.

    Kindly check the docs and work accordingly. Let me know of any confusion while you follow the docs, and I will be back.

    Regards

    Thread Starter Cognisant_2000

    (@cognisant_2000)

    Hi Barsha
    Thanks for coming back to me.

    We look after over 200 WordPress sites, so I think you can assume we have done all these before contacting you.

    We have increased the PHP memory and execution times, which finally allowed us in admin page.

    However, every morning the site comes up with the white page, we have to login and reset the Homepage (even though it shows correctly in the “settings”), and save.

    The site works for 24 hours and we have to do the same again the next morning.

    The Admin page shows the error above, but refreshing the page will display the correct admin page, but does not fix the homepage.

    Regards

    Hi @cognisant_2000,

    Thanks for the details,

    We have tested on our end but did not replicate a similar issue as you mentioned. It seems to be an issue with the Hosting Provider. Kindly contact the hosting provider and drop your query there, which might help you fix the ongoing issue on your end.

    Regards

    Thread Starter Cognisant_2000

    (@cognisant_2000)

    Hi Barsha
    We are the hosting provider!

    Depending on the time of the say you check, you will not see the fault as we login every morning and reset the homepage and it will then work.

    This is unique to this site, and the site is on a WordPress optimised package, as 100s of other websites we manage.

    The only site this occurs is using your theme. We have not seen this behaviour on any other site.

    Regards

    Hi @cognisant_2000,

    Thanks for the detailed information,

    I suspect one of the plugins you’re using might be causing the problem, so please try deactivating all?the plugins one by one and check if the problem resolves.

    Let me know if this helps you or not and I will be back.

    Regards

Viewing 5 replies - 1 through 5 (of 5 total)
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