White page on image name change

  • Resolved genusswerker

    (@genusswerker)


    1 year, 9 months ago

    Hello Rank Math team, we use your very nice plugin Rankmath. However, we have a problem. For example, if you want to change the image title in the media and click on update, a white page appears. That means the change is not accepted.
    If the Rank Math plugin is disabled, then changing the image label will work.
    Where is the problem. Can you solve this?
    WordPress is up to date. Rank Math as well.

    Thanks so lot and greetings

    Sabine

    • This topic was modified 1 year, 9 months ago by genusswerker.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Rank Math Support

    (@rankmathteam)

    Hello @genusswerker,

    Thank you for contacting the support.

    Please contact your web host and ask them to set at least the following values:

    PHP Memory Limit: 512M
    Max input time: 150
    PHP time limit: 120
    PHP max input variables: 1000

    If the issue persists, please check the browser’s console while saving the changes and let us know if there are any errors. If you don’t see any errors there, please check your site’s error log and share it with us.

    You can follow this guide to enable debugging in WordPress
    https://www.ads-software.com/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.

    Looking forward to helping you.

    Thread Starter genusswerker

    (@genusswerker)

    Thanks so lot for your answer.

    Here the following system values:

    PHP Memory Limit: 512M
    PHP Max Input Vars: 4000
    PHP Max Post Size: 128M

    Max Upload Size:128 MB
    Memory limit: 40M
    Max Memory limit: 512M

    I debugged the site with following display:
    Warning: Constant COOKIE_DOMAIN already defined in /mnt/web314/b2/52/511471952/htdocs/wp-config.php on line 110 Warning: Cannot modify header information – headers already sent by (output started at /mnt/web314/b2/52/511471952/htdocs/wp-config.php:110) in /mnt/web314/b2/52/511471952/htdocs/wp-admin/includes/misc.php on line 1431 Warning: Cannot modify header information – headers already sent by (output started at /mnt/web314/b2/52/511471952/htdocs/wp-config.php:110) in /mnt/web314/b2/52/511471952/htdocs/wp-includes/functions.php on line 6896 Warning: Cannot modify header information – headers already sent by (output started at /mnt/web314/b2/52/511471952/htdocs/wp-config.php:110) in /mnt/web314/b2/52/511471952/htdocs/wp-admin/admin-header.php on line 9

    The console shows 500 internal server errors.

    Plugin Support Rank Math Support

    (@rankmathteam)

    Hello @genusswerker,

    The warnings you have shared don’t seem to be related to our plugin. Can you please confirm if these warnings appear only after you try to save the changes made to the media files?

    And if you are seeing a 500 error in the console when saving the media files, please get in touch with your host and ask them to share the server’s error log so we can check and assist you further.

    Looking forward to helping you.

Viewing 3 replies - 1 through 3 (of 3 total)
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