white page when trying to login

  • Resolved timholz

    (@timholz)


    2 years, 1 month ago

    Hi – today i had problems login into a project. A white page was shown instead of the login page. First i removed the plugin and deleted everything i could find under aiowps in the database, also cleared the .htaccess and started all over installing and configuring the plugin. For a while this seemed to be the solution, but then it occured again. I am a little uncertain about the use of aiowps. Is there a known conflict with w3 total cache, for i also noticed that when i was logged in and tried to clear the cache, i was again presented with a white page?
    Is there a way to use the plugin in a saver way?
    thanks for your interest. theo

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Prashant Baldha

    (@pmbaldha)

    It looks like you are using the Apache server and you have enabled the login whitelisting from Admin Dashboard > WP Security > Brute Force > Login Whitelist (tab) in the past. The login whitelisting feature was not working in the older AIOS version on such configured Apache servers. Starting from AIOS 5.0.8, it started working suddenly. You are trying a non-whitelisted IP address client, so you can’t browse the login screen and face the 403 error on it.

    Solution: Please add the below code line in the wp-config.php file before /* Add any custom values between this line and the “stop editing” line. */:

    
define('AIOS_DISABLE_LOGIN_WHITELIST', true);

    It will disable login whitelisting on your site.

    Thanks a lot for reaching out to us.

    Thread Starter timholz

    (@timholz)

    Thanks for responding and explaining the occurence of the white page. I followed your recommendation and i am looking forward to see no more blank pages when logging into the backend.
    Have a nice day – theo

Viewing 2 replies - 1 through 2 (of 2 total)
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