White Screen

  • 110db

    (@110db)


    11 years ago

    The latest plugin update (Version 0.9.8.5) caused the website to show the white screen. Website would not load or was able to login as Admin to fix the problem.
    This apparently cause a number of other wordpress sites to fail as well. Deactivating Sendpress allowed me to gain access to my site and at least get it back up and running.
    Will there be a fix coming very soon to fix this?

    https://www.ads-software.com/plugins/sendpress/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Josh Lyford

    (@joshl)

    Hi,

    I have not heard of this happening elsewhere but am happy to look into it. Could you tell me what version of WordPress you are running? We have multiple test sites and i have not seen this happen on any of them.

    Best,
    Josh

    Thread Starter 110db

    (@110db)

    WordPress 3.8.1
    The day after installing the Sendpress update the site would only show a white page. I was unable to login as this function didn’t work. I was able to FTP to mys site and see all the files were still there.

    Contacting my web hosting help desk they ran some WP-Debug and I did see an error in wp-config line 19 appear on the screen. They were able to get my site up running again and currently sendpress plugin folder has been renamed to deactivate the plugin.

    Talking to the tech after they resolved my issues he commented that they have similar problems with other website using sendpress.

    Plugin Author Josh Lyford

    (@joshl)

    hi 110db,

    If you are willing to share who your host is and what plan you have we will look into it further. I have not seen to many reports of this issue and we try to get them worked out as quick as possible. We currently test on godaddy.com, wpengine.com and out own servers but we cannot test every config. If you don’t want to post your info here you can email me [email protected]. This way we can see about possibly getting an account with your host and see if we can recreate the issue.

    Best,
    Josh

Viewing 3 replies - 1 through 3 (of 3 total)
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