White screen after signing in

  • Resolved lb79

    (@lb79)


    7 years, 3 months ago

    Hi,

    I installed this plugin which seems great BUT when anyone other than administrators log in they get a white screen instead of the dashboard (no dashboard at all).
    If I deactivate the plugin the problem goes away.

    Has anyone else experienced this? If so, how did you resolve it?

    Thanks

Viewing 12 replies - 1 through 12 (of 12 total)
  • Thread Starter lb79

    (@lb79)

    Update:
    In Settings>Access Control>Reports it says that leaving the Capability blank will allow all roles access to reports but actually it removes the reports from all users instead. If I add Capability ‘read’, admins can see reports, no other user can log in at all (white screen). Its the same if I change the Capability to anything other than an admin capability.

    If I turn ‘Restrict Authors’ off, everyone can log in and see everything – But I don’t want my authors seeing stats that aren’t theres (the main reason I chose this plugin was for that feature).

    • This reply was modified 7 years, 3 months ago by lb79.
    Plugin Author Jason Crouse

    (@coolmann)

    Good catch. We’re going to fix this bug in the next release. If you could help us test it in advance, it would be much appreciated. Contact us at https://support.wp-slimstat.com

    Thanks,
    Jason

    I set up an Editor user to view the stats, but the Dashboard page is a white screen – other admin pages can be viewed.

    Having read this page, I used WP Rollback to roll back from version 4.6.9.1 to version 4.6.9, but this had no effect – still a white screen for the Editor user.

    Then I rolled back to version 4.6.8 and the Dashboard page was available again for the Editor user.

    It looks like it must be a change introduced in version 4.6.9 that causes the issue.

    Plugin Author Jason Crouse

    (@coolmann)

    So, would you be able to test the next update?

    Hello Jason,

    Yes, I have sent the login details to my client now, and he might change the password. Then I would have to create another user to test the plugin, but that’s OK.

    Let me know when you would like me to test it.

    Regards,
    Ambrose

    Plugin Author Jason Crouse

    (@coolmann)

    You can contact us at the address mentioned here above to request a copy of the new version.

    Jason

    Just came here to report the same as Ambrose Burgin and saw the problem is already known. Glad to read you′re already on it. ??

    Plugin Author Jason Crouse

    (@coolmann)

    We are putting the finishing touches on the next update. As I already said, please feel free to contact us if you would like to help us test it before it’s released.

    Cheers,
    Jason

    yes. good catch. same problem on my page. wait for fix

    • This reply was modified 7 years, 3 months ago by dcrst75.
    Plugin Author Jason Crouse

    (@coolmann)

    We’ll release the fix early next week.

    Well, I’ve upgraded to the latest version 4.7, and the Admin dashboard for an Editor account is now working as normal – no white screen!

    I was a bit slow to do the testing as you requested, but it looks like you’ve fixed it. Thank you and well done!

    Plugin Author Jason Crouse

    (@coolmann)

    @ambrose-burgin-1

    Please consider writing a review for Slimstat as a token of appreciation for the support you received. It would be a nice way to say thank you and to let people know how much you value this plugin:

    https://www.ads-software.com/support/plugin/wp-slimstat/reviews/#new-post

    Best Regards,
    Jason

Viewing 12 replies - 1 through 12 (of 12 total)
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