White screen – new to WordPress

It’s a server error. Have you contacted your host for support?

Thank you, do you know that for sure having noticed something to do with my site or are you basing that on the failure of the measures I have already tried as described above?

I haven’t contacted my host yet. I am not entirely sure what I should be asking them?

Ok my host has replied.

This seems to be the problem:

PHP Fatal error: require_once(): Failed opening required ‘/var/www/vhosts/itsniceout.com/httpdocs/wp-content/themes/modularity/functions/admin-setup.php’ (include_path=’.:’) in /var/www/vhosts/itsniceout.com/httpdocs/wp-content/themes/modularity/functions.php on line 53

It looks like the theme you are using is having issues.

So any suggestions what I need to do now?

Thank you

Try to visit your site at:

yoursite.com/wp-admin/

You may find you’ll be able to reach the admin area.

If that doesn’t work, delete the modularity plugin folder completely. I’m assuming you have a backup or at least the original theme files. WordPress should fall back to its default theme and allow your site to load.

You can then re-install your original theme etc.

If you can access to admin area you can try to switch to default theme, if you can’t you have to access the theme folder through FTP and rename the current theme folder (so wordpress switch to default theme)

If now the site is shown well with the default theme, it’s a theme error, instead if you have a blank page again it coul be a plugin error…

Thank you. I already tried that right at the start, I renamed my current theme folder through filezilla as I can’t access my admin area. When that made no difference, I also renamed the plugin folder. Neither of these actions had any effect – I still have a white screen.

Try deleting that entire theme folder.

Thank you, apologies, Caramboo, I did not see your comment before for some reason.

So I have now deleted all of the themes from my theme directory except the default twentythirteen and twentytwelve.

Still white screen.

Any suggestions?

Sounds like you need to ask your hosting company for help with this.

Ok, thanks.

Is it likely that I am having issues because of my hosts Plesk 9.5 server? I am unable to upload files or install anything from WP and everything has to be done via FTP, does this have anything to do with it?

Looks like most of the problems I observed earlier are over now.
Can you login to your site now?

Thank you yes, my host restored the site from their back up from the previous day. I have no idea why the original issue happened though and I am worried that if I try to install a custom theme it will happen again.

I asked the host why they thought the theme was creating a problem – they said “from looking at the logs on the domain it appeared to be missing.” I don’t really know what this means or the significance of it?

What you may do now is as follows:
– backup your site first so that you can restore the site if anything goes wrong
– deactivate all plugins
– install your custom theme and activate it
– if it does not work, you can reasonably conclude that there is some problem with the theme. In that case, revert again to the WordPress theme and contact the theme’s author/vendor citing the error report that you get.

Thank you for your help.