White screen of death

  • I am unable to access my dashboard and website. I get the “white screen of death.” While I have read the suggestions, I have no experience with coding so am very hesitant to try these suggestions as I don’t want to mess things up further. Is there a way I can provide my domain information etc. and someone can tell me what the error is and how to specifically fix it?
    Thanks.
    https://www.officialmeganmckenzie.com

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  • Thread Starter Megan McKenzie

    (@meganmckenzie)

    I contacted my theme support and they informed me the error they see is Http error 500.

    Hi!

    You see white screen because your WordPress may be configured to hide errors. To configure WordPress to display errors, you must edit wp-config.php and find the following line:

    define('WP_DEBUG', false);

    In my file, it’s line 80. Change false to true, save and upload the file. Reload now your homepage and see what happens. You will probably see something else stating what the error is. Paste it here to get further help. It may be your theme, some plugin or any kind of modification, we still don’t know. The message will tell us.

    I recommend that before you start any inspection by yourself, you’d better make a copy of your WordPress files and database, just in case, but keeping track of what you change and its original values will be enough to be safe.

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