• Amazing plugin. I had a few problems in the beginning with a white screen after login. But the developmentteam solved that issue.

    • This topic was modified 4 years, 6 months ago by Chris.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Sorry to hear you’ve encountered trouble with the plugin. While I didn’t see any support topic open from whereby we could assist we’d be happy to try and check for any possible incompatibilities if you can share your Site Health information here or privately.

    Should we be able to identify any possible incompatibility it may also assist others from encountering this issue. Let me know if you have any queries on the above.

    Thread Starter Chris

    (@chrok)

    Hi James,
    Thanks! I will share my information privately. I hope it can be fixed, because I really like Site Kit.

    Greetings,
    Chris

    Plugin Support James Osborne

    (@jamesosborne)

    Many thanks Chris. I’ve created the below GitHub issue:
    https://github.com/google/site-kit-wp/issues/1951

    I’ll try and recreate the same experience from my side and see what I can dig up. I’ll report back to you here as soon as I have an update.

    Plugin Support James Osborne

    (@jamesosborne)

    Hi Chris. Many thanks for your patience on this, it took me a while to spin up a site using the same hosting provider and then the same plugins and setup. From various tests I’ve been unable to recreate the same experience, so we might need to perform some additional troubleshooting steps.

    Before doing so can you try and update Elementor to the latest version? As you’ll see from this support topic others have reported conflicts with version 3.0. Please let me know if you encounter the same issue after updating.

    Plugin Support James Osborne

    (@jamesosborne)

    @chrok Just following up with you to check whether the same issue persists after updating to the latest version of Elementor?

    Thread Starter Chris

    (@chrok)

    Yes! Works perfect @jamesosborne. Problem has solved. Many thanks for the support. It’s a 5 star-plugin now so I will change my review in 5 stars!

    • This reply was modified 4 years, 6 months ago by Chris.
    Plugin Support James Osborne

    (@jamesosborne)

    Thanks Chris, really appreciate it! Makes a huge difference to our efforts!

    If you have anymore queries or concerns be sure to get in touch.

Viewing 7 replies - 1 through 7 (of 7 total)
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