"White Screen of Death"

  • Resolved Doodlebee

    (@doodlebee)


    10 years, 1 month ago

    Well, I googled for the last two days. Couldn’t find an answer. Went to your support forums and registered for an account so I could try to solve the issue myself, but every answer I found was blocked (saying I needed to log in, even though I was – making me think the ONLY option I have is to buy the premium version of your plugin. If that’s the case, you should just say up front you don’t offer support at all.) In the off-chance you actually do offer some support:

    I’m using a clean installation of WordPress. Using Twenty Fourteen, with no other plugins activated. As soon as I activate the plugin, I get a white screen on both the front and back ends. I have increased my memory_limit to 128M, in *both* php,ini and the wp-config.php file.

    The error message I get:

    Fatal error: Uncaught exception 'EE_Error' with message 'An attempt to access and/or write to a file on the server could not be completed due to a lack of sufficient credentials.' in /var/www/wp-content/plugins/event-espresso-decaf/core/helpers/EEH_File.helper.php:39 Stack trace: #0 /var/www/wp-content/plugins/event-espresso-decaf/core/helpers/EEH_File.helper.php(278): EEH_File::_get_wp_filesystem() #1 /var/www/wp-content/plugins/event-espresso-decaf/core/EE_Load_Textdomain.core.php(43): EEH_File::exists('/var/www/...') #2 /var/www/wp-content/plugins/event-espresso-decaf/core/EE_System.core.php(691): EE_Load_Textdomain::load_textdomain() #3 [internal function]: EE_System->load_core_configuration('') #4 /var/www/wp-includes/plugin.php(505): call_user_func_array(Array, Array) #5 /var/www/wp-settings.php(237): do_action('plugins_loaded') #6 /var/www/wp-config.php(86): require_once('/var/www/...') #7 /var/www/wp-load.php(29): r in /var/www/wp-content/plugins/event-espresso-decaf/core/helpers/EEH_File.helper.php on line 39

    The “sufficient credentials” thing leads me to believe it may be a server issue, however, this is the ONLY plugin that doesn’t seem to have permission to do anything. On my server, when I do an ls -l and ls -la, the permissions are indeed set correctly (exactly as all of the other plugins are set, and they are all working perfectly fine.)

    So I’m not 100% sure what’s going on here, but hopefully that error message will help.

    https://www.ads-software.com/plugins/event-espresso-decaf/

Viewing 9 replies - 1 through 9 (of 9 total)

  • Hi, this looks like a permissions issue. I see that at the end of your post, you shared that they were adjusted.

    If that is true, then try deactivated Event Espresso 4 decaf and reactivating it.

    If that fails, then try removing the plugin completely and re-installing through WP-admin –> Plugins –> Add New (search for Event Espresso 4 decaf and install and activate).

    Let us know if this clears up the error messages.

    Thanks.

    Thread Starter Doodlebee

    (@doodlebee)

    Yes, I’ve already removed it completely and reinstalled (a few times actually, but I did it two more times just for you ?? ) – both by uploading directly to the server, as well as just installing directly from the back end. As soon as I activate, it shuts the whole site down.

    I can’t “deactivate” it because once it’s activated, my only option is to delete it (or move it to another folder) because I get the lovely white screen of death ??

    Any other ideas?

    It’s not referring to the permissions in the plugins folder. Check wp-content/uploads/espresso/logs for write permission for the user that apache has php running as.
    We do have a free section of the forums hosted on ee.com, for the decaf version. That’s probably the best place to get a response, since it integrates with our existing workflows for the paid support forums, paid support token redemption, bug tracking, customization services, and developer communication and ticketing systems. When someone posts here on wp.org, it doesn’t really get noticed until someone manually goes to wp.org and checks for unresolved threads.

    Thread Starter Doodlebee

    (@doodlebee)

    Thanks. Actually, as I noted in the original post, I *did* go to the forums first (as requested by the sticky at the top of your support forums). I even created an account and logged in. I could see no responses – they were all blocked, so I decided to try my luck here.

    I’ve already done the file/folder permissions settings, as well as checked user:group ownership. All are as they should be – none of the other plugins (or themes, for that matter) I’ve installed are having any issues like this, so I’m not sure what other special permission this particular plugin needs that the others don’t.

    Hi,

    It looks like you know your way around WP pretty well ??

    We just try suggest some options to help troubleshoot. Instead of going around in circles, it might be faster if we work with each other a little closer so we can pinpoint the issue. I found your email in our user database and will follow up with you directly. I hope that’s okay?

    Josh Feck

    (@builtbynorthby)

    Hi Doodlebee,

    File permission schemes vary from host to host, but Event Espresso will work with on file permissions set up with the general guidelines outlined in the codex:

    https://codex.www.ads-software.com/Changing_File_Permissions#Permission_Scheme_for_WordPress

    One difference with Event Espresso is it does require the /wp-content/ folder be made writeable, and here’s another configuration item from the codex that may help if you can check:

    If WordPress is running as the FTP account, that account needs to have write access, i.e., be the owner of the files, or belong to a group that has write access. In the latter case, that would mean permissions are set more permissively than default (for example, 775 rather than 755 for folders, and 664 instead of 644).

    Sorry, I should have been more clear. The forums on ee.com for the free (decaf) version that you download from wp.org can be found here: https://eventespresso.com/forum/event-espresso-public/. If you scroll to the bottom and start a new topic with the problem you are having, it will put you in the queue that we work off of. It will generally get you a more consistent response time than posting here.

    Thread Starter Doodlebee

    (@doodlebee)

    @seth – I would hope so ?? I’ve been working solely in WordPress since version 1.5 XD Have a couple of plugins in the repository, myself ?? If you want to email me directly, that’s great, thanks.

    @sidney – that site isn’t loading for me, but I’m in crappy Comcast so I’ll try again later. Thanks for that.

    Our site suffered a DDOS attack yesterday. It is back up and running now. Did you get my email? You should have access to the latest version now. I will get the version on www.ads-software.com updated shortly.

Viewing 9 replies - 1 through 9 (of 9 total)
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