White Screen – on site & admin

  • my office owns a website zerohouse.net
    it has always functioned properly since it was set up 2 years ago.
    suddenly it went white last week.

    nothing has been modified on our end. perhaps something was updated by wordpress?

    we host the site with verio; we called verio and their specialist said he saw a “fatal error in line 107 of functions.php”

    i’ve located the functions.php file on my FTP, but i don’t know what to do with it.

    is this a common problem? are there any known fixes?

    (i’m not a website specialist, but i know some basic html)

    thanks,
    brett

Viewing 13 replies - 1 through 13 (of 13 total)

  • what is the error code?

    Thread Starter brettwolfe

    (@brettwolfe)

    i renamed the themes folder in wp-content/themes… and my admin log-in came back…. but still no website.

    does help narrow down the problem?

    Thread Starter brettwolfe

    (@brettwolfe)

    i can’t see the error code myself (that i know of).
    the man on the phone at verio quoted the problem to me exactly like i wrote above.

    What version of WordPress are you using?

    Thread Starter brettwolfe

    (@brettwolfe)

    i can’t see what version it is, the screen is white again.

    Thread Starter brettwolfe

    (@brettwolfe)

    whichever version was current in 2010?

    Can you access your database using Phpmyadmin?

    Thread Starter brettwolfe

    (@brettwolfe)

    i don’t know what that is.
    i can access my files through my host.

    Your hosts should have a database management tool you can use. You need to examine the wp-options table in your database and locate the value for the option name db_version. That number will help us to determine which version of WordPress you are running. Unless we know, we can’t help a great deal as “circa 2010” isn’t really accurate enough. Upload the wrong version of WP and you risk trashing your database, so it’s essential that we know this version number.

    Thread Starter brettwolfe

    (@brettwolfe)

    found it
    db_version = 15477

    You are running 3.0. The latest version you can currently re-upload is 3.0.5 and your default theme should be Twenty Ten.

    Re-upload a fresh copy of Twenty Ten to wp-content/themes using FTP or whatever file management application your host provides.
    https://www.ads-software.com/extend/themes/twentyten

    Then ensure that your old theme has been renamed but that the wp-content/themes folder is still untouched.

    Thread Starter brettwolfe

    (@brettwolfe)

    this seemed to do something, but it’s back to being white again.

    i was able to log in to my dashboard for a few minutes.
    it said my old theme was broken, it reverted to Twenty Ten.

    i checked the site online, and it was working with the the Twenty Ten theme…

    then i went back to my dashboard and now everything turned white again.

    Thread Starter brettwolfe

    (@brettwolfe)

    esmi —
    i tried this again today and it worked.

    i have access to my admin, dashboard, and the site is currently working with the twenty ten theme!

    is there a safe way to revert it back to my original theme? (it’s a modified version of ‘widescreen’ by graphpaperpress

    thanks!

Viewing 13 replies - 1 through 13 (of 13 total)
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