White screen when activating NextGEN gallery Pro

  • Resolved Fred Kilbourn

    (@fredkilbourn)


    9 years, 10 months ago

    Hi —

    INFO:

    wordpress 4.2.1
    nextgen gallery just updated V2.0.66.27 -> V2.0.79
    nextgen gallery pro just updated V1.1 -> V2.1.4
    mysql 5.5.41
    php 5.4.16
    apache mod_rewrite active
    php safe mode off
    host own dedicated server
    theme child theme of Twenty Eleven
    plugins Auto Mobile Theme Switcher, Gravity Forms, NextGEN Gallery, NextGen Gallery PRO, Permalink Editor, Really Simple CAPTCHA, Redirection, UberMenu 2 – WordPress Mega Menu Plugin, WordPress Importer, WordPress SEO

    ISSUE:

    I’m running a wordpress multisite installation. One particular site that was previously running nextgen gallery pro stopped working after doing a round of updates.

    Tried the default theme and no other plugins, but as soon as i enable both nextgen gallery and nextgen gallery pro, i get white screen with no errors (even with WP debug enabled) on all pages (public and admin).

    If only one of the two nextgen plugins is enabled there are no white screens.

    Also, both plugins work without issue on another site in the same installation that hasn’t run nextgen gallery before.

    PS – I am just a sysadmin for this network install and the site was imported with nextgen plugins for a client i have no contact with, i don’t know their pro login and i cannot open a case on the pro site, please answer me here.

    Thanks

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor photocrati

    (@photocrati)

    @fred Kilbourn – Please contact our support team directly with any questions or concerns for NextGEN Pro via your member’s area at https://nextgen-gallery.com/

    Thanks!

    – Cais.

    Thread Starter Fred Kilbourn

    (@fredkilbourn)

    @photocrati – perhaps i should have put my PS as the first line of my post, but let me repeat:

    PS – I am just a sysadmin for this network install and the site was imported with nextgen plugins for a client i have no contact with, i don’t know their pro login and i cannot open a case on the pro site, please answer me here.

    Thread Starter Fred Kilbourn

    (@fredkilbourn)

    Or – can you tell me how i can look up the login email based on our license key so i can try and initiate the process of figuring out who i can contact on my end to retrieve this login information.

    Thread Starter Fred Kilbourn

    (@fredkilbourn)

    Nevermind, was able to resolve on my own.

    Plugin Contributor photocrati

    (@photocrati)

    @fred Kilbourn – Good to know you sorted this out. Thanks for the update and our apologies for not being able to provide support for NextGEN Pro here as it is against the forum’s rules.

    – Cais.

    Fred,

    What did you do to resolve this? I’m having the same issue.

    Thread Starter Fred Kilbourn

    (@fredkilbourn)

    @cjcoughlan – deleted the nextgen-gallery-pro folder and unzipped a fresh copy that was newer than the version i started with and re-did the built in update process after restoring my license key. since i don’t know the login to the nextgen site i just googled for a zip of the pro plugin and used one that was slightly older than the latest release.

    Plugin Contributor photocrati

    (@photocrati)

    @fred Kilbourn – Thanks for sharing!

    – Cais.

Viewing 8 replies - 1 through 8 (of 8 total)
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