White screen when clicking Edit on any chart

Hello @wonderbird!

Thanks for choosing Visualizer!

I tried to replicate this on my test instance, but editing the charts works properly on my end. Could you please provide us the URL to your site so we can check the issue?

Thank you and have a great day!

Sure. It’s https://wonderbird.se

How shall I give you the credentials?

Hello @wonderbird!

Thanks for providing the link!

It’s not possible to provide the site credentials, as it is against the forum rules.

Please backup your site and check for plugin conflicts by deactivating all the plugins, except Visualizer. If the issue disappears, you should reactivate the plugins one by one until you find the guilty plugin and then replace it with an alternative one.

I hope this helps!

Have a nice day!

Yes, that was exactly what I wrote in my original post that I have done. Since I know what is the standard answer from devs when they can’t fix the issue.

Hello @wonderbird,

Thank you for reaching out!

I have accessed your website and it seems like the plugin is not active on your site at the moment thus I couldn’t observe any errors related to it. However, it seems like you have recently installed an SSL certificate on your website which might be affecting the proper display of the website since some URLs are requested over HTTP instead of HTTPS.

As for the plugin conflict troubleshooting that @luciamarinescu suggested, it is the standard troubleshooting method as it is the most common cause of plugins and themes not working correctly.

Coming back to the HTTP vs HTTPS issue at hand.

This problem occurs when the server has a difference in URLs. For example, if you started your website without an SSL certificate (meaning you don’t have that lock appearing in the search bar of the browser) and at some point, you add it, then it is possible that your CSS will load from an HTTP address which now is actually HTTPS, thus the server won’t load the instructions.

To solve this it’s better if you first check in the Dashboard > General Settings and see if your website is HTTP or HTTPS. If you have an SSL certificate activated on your website it should be HTTPS.

If you don’t have access to these settings or they are greyed out, it means the URL is hardcoded into the wp-config.php file. In this case, we would suggest getting in contact with your hosting provider and ask for help. However, if you want to try and fix it yourself you could try the below method.

Here are the steps to follow.

In order to change that, you have to update the file manually with the help of an FTP client. I know it might sound like a lot of work but if you follow the below steps precisely you’ll get it done in no time.

1) First backup your site to be safe in case something goes wrong.

2) Download an FTP client of your choice. ( here are some suggestions)

3) Simply connect to your website using an FTP client and edit the wp-config.php file. You need to add the following code just above the line that says ‘That’s all, stop editing! Happy publishing’.

CODE TO BE ADDED:

define( 'WP_HOME', 'https://yourwebsite.com' );

define( 'WP_SITEURL', 'https://yourwebsite.com' );

If this didn’t fix the issue either. Would you mind opening the Chrome developer tools when you are trying to create a chart and providing a screenshot of the console log errors?

Thank you for your understanding and please let us know if this worked for you!

Thanx. But yes, the plugin is active and has always been. Here’s a post where I use it for example:

https://wonderbird.se/tankar/wordpress-pa-google-cloud-eller-amazon-aws-mitt-stora-molntest/

But I will try that.

Ps,
The site has been on the same server / SSL for many years but I’ll check out your solution.

Hello @wonderbird,

Thank you for providing a page containing a chart.

When you open the console log on that particular page there is an error specifying that Visualizer content has been requested over HTTP instead of HTTPS thus the resource has been blocked.

Please try the previously suggested solution and let us know how it went. Also, there has been an update for Visualizer recently thus please make sure that the plugin is updated.

Thank you and we’ll await your answer!