white space below footer with “;”

  • Resolved filip991

    (@filip991)


    1 year, 8 months ago

    View post on imgur.com
    Hello we have a problem with our website with essential-addons-for-elementor-lite, Version 5.5.4 where there is white space with “;” symbol displayed. We have already tested the website by deactivating the plugin and it fixed the white space, but some of our elements on the website are built with the plugin so we currently cannot afford to deactivate the plugin. Can you update the plugin to fix the problem or give us a solution?

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Pial

    (@iapial)

    Hello there @filip991 ,

    Hope you are doing well.

    After investigating your issue we found that you may have used our Custom JS feature to add some scripts and on those scripts you may have added an extra semicolon “;” and as a result, it is showing on your footer.
    Please check these findings here: Finding-1, Finding-2 .

    So if you kindly correct those Custom Scripts then your issue should be solved.

    Hope it helps
    Let me know how it goes
    Thank you

    Plugin Support Pial

    (@iapial)

    Hello again,

    Sorry for the inconvenience.

    We did not hear from you since our last conversation.

    Could you please let us know if you are still having the issue?

    So that we could try to solve your issue.

    We are waiting for your response.

    Thank you.

    Thread Starter filip991

    (@filip991)

    hello I will check, but i know already we dont have custom scripts other than just EA plugins used on the website. i will keep you posted

    Thread Starter filip991

    (@filip991)

    Hello, i cant seem to find the problem and solution is just deactivating the plugin, so we will just be migrating widgets used to other addons. Thank you for trying.

    Plugin Support Pial

    (@iapial)

    Hello again @filip991

    Could you please kindly try to disable the Custom JS feature in our Essential Addons dashboard?

    To disable the the Custom JS please follow the steps from here: https://d.pr/v/AZvsWM

    And then check the issue again.

    Hope it helps.
    Let me know how it goes.
    Thank you

    Thread Starter filip991

    (@filip991)

    Hello again, that seems to have fixed the issue. Thank you for the solution.

    • This reply was modified 1 year, 8 months ago by filip991.
    Plugin Support Pial

    (@iapial)

    Hello again @filip991,

    I am glad I was able to help, please feel free to contact our support anytime you need help, we are always here to help.

    Sorry to bother you but, If you don’t mind me asking, could you do me a favor, and spend 30-sec to review 5 star and your support experience with me by following this link, this will help me to serve better.

    Thank you in advance!

    Link to review : https://www.ads-software.com/support/plugin/essential-addons-for-elementor-lite/reviews/#new-post

    Have a good day

    • This reply was modified 1 year, 8 months ago by Pial.
    • This reply was modified 1 year, 8 months ago by Pial.
    Thread Starter filip991

    (@filip991)

    Sure, no problem. Thank you again

Viewing 8 replies - 1 through 8 (of 8 total)
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