Whitelist Wordfence IP Addresses

I would also like to validate these as I troublshoot a potential WAF issue.

Hi @akramipro,

Thank you for reaching out.

Our IP addresses are as listed here:

https://www.ads-software.com/support/topic/whitelist-wordfence-ip-addresses-2/

You got the IP addresses correctly. Can you please give me more details on the issue you’re having?

I’ll be happy to help.

Thanks,

Janet.

when i disabel server firewall the error is gone

but whene i enable server firewall your servers can not reach my site

i send you the error in prev message

i try to add your ips in server shite list but i think you send requests from different ips

also the url you mention is the current support ticket ! i think you mistake

Hi @akramipro,

Sorry for the delayed response.

The image of the error on your previous response doesn’t load. Please take a screenshot of the error using snipboard and share the link here, so I can take a look and advise.

Thanks,
Janet

https://snipboard.io/UABHYj.jpg

Hi @akramipro,

Thank you for sending the screenshot.

From the screenshot, connection to Wordfence servers is okay but it looks like your site is having trouble connecting back to itself.

In addition to allowing of our IP ranges, you may need to update your Firewall settings to allow your site to connect back to itself. You can find your IP address by navigating to Wordfence> Tools> Diagnostics, scroll down to the connectivity section and? whitelist the IPs under the“IP(s) used by this server”

Once you have added your site to the Whitelist, head back over to your site and attempt another scan.

Let me know if this helps.

Thanks,

Janet

the error is not clear for me

you say that my site can not request to itself !

but the error says that “test back to this server failed” i think it;s mean that wf server can not request to my site so i open this ticket to get the wf servers ip and put in firewall
i think what you try to say is loopback that is already ok in my site

but your servers can not request to my server

in the other hand my server can request to your servers

in general the outbound to your server is allow from my firewall but the inbound is not

am i right ?

for now can’t you just send the list of all ips wf use ?